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This article applies to selling in: Japan

Can I cancel an order in pending status?

Note: This help page is applicable for sellers who use Merchant Fulfilled Network (MFN).

You can cancel an order while the status is pending.

Orders are listed as Pending while Amazon is trying to verify the payment method provided by the buyer. Pending orders will not include the buyer's address for shipping, or contact information, and should not be shipped, even if the buyer contacts you directly.

An order with a status of Pending may indicate an issue with the buyer's payment method, for example, the convenient store payment has not been completed yet.

Once the payment method is verified successfully, the Confirm shipment button will appear in Manage Orders and the order will appear in both the Orders Report and the Unshipped Orders Report. At that point, the order should be fulfilled (or canceled if necessary). Amazon assumes the risk of buyer non-payment for every order in your Unshipped Orders Report or that has Confirm shipment and Cancel order buttons in Manage Orders. Of course, there may still be circumstances where payment may later need to be refunded, for example when the buyer does not receive the order, or it is not as described.

Pending Period

Here are some of the most common reasons for orders being in Pending status.

  1. When Amazon is unable to obtain authorization for the buyer's credit card, the order will be in Pending status for up to 7 days. If the issue is not resolved during the pending period, the order will be cancelled automatically. The buyer has 7 days in which to update the payment method on their account for the order. However, a buyer can continue changing payment instruments and retrying up to 21 days. You can cancel the order from your seller account if you have to, however, keep in mind that this may affect your rating. Click here for more information about the order cancellation.
  2. A 6-day pending period will be applied if the buyer chooses to make a payment at a convenient store. The estimated shipping date will include 7 days due to the pending period. Please wait for shipping until the buyer makes payments.

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