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This article applies to selling in: Japan

Replacements

*** Currently Amazon.co.jp does not accept free replacement for Fulfillment by Amazon. Accordingly the history of this report is not displayed. We will notify you in Seller Central when the service is ready. ***

This report shows replacements issued to customers for completed orders.

Field definitions

Online Header Download Header Description
Date shipment-date Date of free replacement shipment
Merchant SKU sku Seller’s unique item identifier
ASIN asin Amazon Standard Inventory Number
Warehouse ID fulfillment-center-id Fulfilment center shipping this unit.
Original Warehouse ID original-fulfillment-center-id Original fulfilment center shipping free replaced item.
Quantity quantity Units shipped in replacement shipment.
Price Per Unit item-price-per-unit Retail value of item replaced.
Replacement Reason Code replacement-reason-code Reason for replacement: see Free Replacement Reasons section below.
Original Customer Order ID original-amazon-order-id Order ID of original shipment

Free Replacement Reasons

Code Reason
0 Other
1 Was lost
2 Defective
3 Damaged in shipping
4 Shipped wrong item
5 Item missing from shipment
6 Lost by shipper
7 Catalog error/wrong item ordered
8 Shipped to wrong address
9 Delivery problem (correct address)
10 Damaged due to DC/FC handling
11 Shipment in cleanup: item not received
12 Policy exception/customer error

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