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This article applies to selling in: Japan

Inbound Performance Feedback

Since customers can't buy your products until they are received into a fulfillment center, it's critical to streamline the receiving process and eliminate any problems that could slow down getting your inventory from the loading dock to the customer. Familiarizing yourself with the packaging and prep and shipping requirements is the first step to making that happen (see Packaging and Prep Requirements and Shipping and Routing Requirements). Feedback from Amazon fulfillment centers can also help you refine your shipment process. Inbound Performance Feedback provides the visibility and guidance needed to improve shipments so they can be received with minimal delay.

How it works

When a fulfillment center receives a shipment from you, the units are scanned and placed in inventory for fulfillment. If during this process any receiving problems are found, we will send an e-mail notification, flag the problem within your Shipping Queue and specific Shipment Summary, and include the problem in the Inbound Performance Summary and Inbound Performance Report. Some of the receiving problems may require you to review and acknowledge them before we can receive more shipments from you.

E-mail notification

In the event of receiving problems, you will receive one e-mail notification for each shipment received at the fulfillment center for each type of problem. Example: Three of your shipments arrive at the fulfillment center on the same day and two of them have problems. The first shipment has five items with unscannable labels, which will generate one e-mail notification. The second shipment has one unscannable label and one unit that was missing a label; this shipment will generate two notifications, one for the unscannable label and one for the missing label.

The e-mail notification will include the shipment name and number and the date it was received. A link will open the shipping queue for you to review the details. E-mail notification is set on by default, but you can turn it off under Account Settings>Order Notifications>Inbound Shipment Problem Notifications.

Inbound performance summary

The Inbound Performance Summary provides an aggregated overview of all receipt-related problems identified with inbound shipments to Amazon fulfillment centers. Visit the Inbound Performance Summary help page for more information about how to read the summary, or go directly to the Inbound Performance Summary.

Inbound performance report

The Inbound Performance Report provides specific shipment level details of problems identified with inbound shipments to Amazon fulfillment centers. View the Inbound Performance Report for details of receiving problems for a particular shipment. For more information about the Inbound Performance Report, click here.

Inbound performance alerts

If you experience repeated problems with any of our requirements, Amazon may suspend your abilities to send certain products or general shipments to FBA until you have acknowledged the problem. Learn more about Inbound performance alerts.

Acknowledging the problem

You can acknowledge problems in Seller Central in two ways:

  1. From the Shipment Summary, view the Problem Summary tab for the specific shipment or ASIN. Click the Resolve button to review and acknowledge the problem.
  2. From the Create Shipment workflow, when you add a suspended ASIN to the items you are sending to FBA, or attempt to create a shipment when you have not acknowledged the problem shipment, an error message will appear. Click the Resolve Now link to review and acknowledge the problem.

Be sure to review what the problem was and how to avoid it, so that any necessary changes can be made and your shipments can be received timely and efficiently in the future.

After you acknowledge the problems, the suspensions will be removed.

Receiving problems

Your products should be sent to FBA with a scannable barcode (JAN, UPC, EAN, ISBN, etc.) or Amazon product label (also known as an X00-label) and ready to be fulfilled. Any products that require additional prep or labeling upon receipt at the Amazon fulfillment center will experience a delay in receiving and may be subject to charging for preparation or for noncompliance. Please review the below reasons for more information about receiving problems:

Labeling Required—Amazon had to label your product for one of the following reasons:

  • Barcode cannot be scanned: The physical barcode or product label cannot be scanned. This could be caused by improper label placement, printer quality issues, or label quality issues. See Labeled Inventory for more information.
  • Barcode label missing: The product is missing either a physical barcode (UPC, EAN, etc.) or Amazon product label (X00-label) and requires labeling. See Labeled Inventory for more information.
  • Unit mislabeled: The product label does not match the physical unit. See Labeled Inventory for more information.
  • Barcode not accessible by scanner: The product label was placed in a location where it could not be easily scanned. Our fulfillment center had to re-label the product in order to receive it. See Labeled Inventory for more information.

Prep required – Amazon had to perform the required prep on your product in order to add it to your Sellable inventory:

  • Bagging: The product needed to be placed in a poly bag in order to protect it from dust and damage.
  • Bubble wrapping: The product needed to be bubble wrapped in order to protect it from damage.
  • Taping: The product required taping in order to be received. Taping helps secure loose products, or products that are poly bagged, boxed, or bubble wrapped. It’s also applicable for items in poly bagged, bubble wrapped, or in boxes that need to be sealed.

For more information on any of the problems above, visit Packaging and Prep Requirements.

Packaging/Safety Issues—Specific safety issues were identified when your product arrived at the Amazon fulfilment center:

  • Shipping Box Oversized: One or more boxes in your shipment exceeded our maximum size or weight requirements.
  • Shipping Box Overweight: One or more boxes in your shipment exceed our maximum weight requirements.
  • Improper Dunnage (Packing Materials): One or more boxes in your shipment included improper packing materials. See the information about dunnage in the Package requirementssection.
  • Shipment ID Not Included on Shipping Box(es): One or more boxes in your shipment did not have the FBA Shipment ID label on the carton. You are required to include the FBA Shipment label on each box that you are sending to Amazon.

Product/Safety issues – Specific safety issues were identified on your item:

  • Sharp products hazard: One or more products in your shipment included an incorrectly packaged sharp item.
  • Spilled products hazard: One or more products in your shipment contained a product that can spill.
  • Electrical products hazard: One or more items in your shipment included electrical products without proper packaging.

Expiration dated product issues- Product did not meet the expiration date and/or datelot requirements::

  • Expiration issues: Your expiration-dated inventory must meet our requirement and be prepped so that the expiration date is accessible during the receiving process.

Product Restriction Issues—Products sent to the fulfillment center are not allowed:

  • Restricted item: Your product(s) is/are restricted from selling through FBA or on Amazon.

Unit Quantity—The quantity for the products you sent was different than what was listed on your original Shipment:

  • Unexpected item found: One or more units were not listed on your FBA shipment. This issue could be caused by units that are sent, but not listed on the FBA shipment, or by units that are substitutions of those listed on the shipment (for example, blue t-shirts are listed on the shipment, but red t-shirts are sent instead). Amazon reserves the right to return the product, dispose of it at your expense or charge a fee for unexpected products within the shipment. See Send FBA inventory to Amazon for more information about creating a shipment.
  • Additional quantities encountered: You sent more units than were listed on your FBA shipment. You can edit the shipment quantity to match the quantity received. See Send FBA inventory to Amazon for more information about creating a shipment.
Note: For both Unexpected item found and Additional quantities encountered, if your or your distributor ships extra unexpected units not mentioned in the shipment, we may receive these as substitutions. Amazon may count the substitutions against any claim for expected units that weren’t received. Amazon will not reimburse for units used as substitutions.
  • Product or shipment sent to the wrong fulfillment center: Your shipment or product was sent to a different fulfillment center than listed in your shipment plan. For more information about creating shipment, see Send FBA inventory to Amazon
  • Product damaged upon arrival: Your shipment or product(s) arrived in a damaged condition, and was unable to be received into your Sellable inventory. Make sure that you properly package both your individual units and your shipping boxes when shipping inventory to Amazon. See Packaging and Prep Requirements for more information on packaging individual units, and Shipping and Routing Requirements for more information on packing your shipping boxes.

Escalated Inbound Performance Feedback: Amazon may temporarily suspend your ability to create and modify inbound FBA shipments due to repeated problems with our inbound requirements.

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