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This article applies to selling in: Japan

FBA Customer Service

Your Fulfillment by Amazon listings are displayed with the FBA logo, so customers know that Amazon will handle fulfillment and customer service for their orders.

Our world-class customer service team saves you time by managing customer inquiries, refunds, and returns for FBA items bought on the Amazon website. There is no extra charge for this service, except for certain product categories including apparel, shoes, and bags. For more information, visit our Returns processing fee help page.

Note: Multi-Channel Fulfillment orders are not eligible for Amazon customer service.

FBA’s online Returns Center provides customers with help pages and details about how to contact us for refunds and returns. See the FBA customer returns policy for more information about how Amazon handles returns, refunds, and reimbursements.

Note: For FBA orders, the Buyer-Seller Messages service is for product inquiries only. Any customer service inquiries should be directed to Amazon customer service.

For FBA orders, inquiries from Customers for items lost or damaged should be directed to Amazon customer service.

If a buyer contacts a seller directly regarding delivery status, lost or damaged items in an FBA order, ask the buyer to contact Amazon Customer Service. You can use the following templates: Japanese, English.

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