You can also get the information from Seller University Stranded Inventory Solutions.
A "no listing" error means that your
listing cannot be viewed on Amazon. The listing must be fixed to make your product
available for purchase.
The following error messages
indicate that a listing is not available for your product:
-
No listing exists for this inventory item
-
Item not in catalog
-
No Amazon-fulfilled listing exists for this
inventory item
"No listing" errors are often the
result of incorrect feeds. If you use feeds and have received a large number of "no
listing" errors, confirm that your feed is correct.
You can also use the Fix Stranded Inventory report
to help resolve "no listing" errors. If the report is not available, you do not have
stranded inventory. For more
information, see Fix stranded inventory.
If your feed is correct and your
inventory is not stranded, the questions to consider when you receive a "no listing" error
are:
-
Is your listing active?
-
Is your listing accurate?
-
Is your product restricted or
unsellable?
-
Is the start selling date accurate?
-
Is your product a variation of another
ASIN?
-
Are your account settings current?
Is your listing active?
Your listing may be inactive or you may need to create a new listing.
-
On the Manage Inventory
page, type the product MSKU in the Search box, and click
Search.
-
If the status is Active, continue to the
section entitled "Is your listing inaccurate."
-
If the status is Inactive, review the
note in parentheses to determine next steps. For example:
-
For Inactive
(Blocked) items, review any communication you may have received
for next steps.
-
For Inactive (Out of
Stock) items, replenish your inventory.
-
For Inactive (Closed)
items, click Relist.
-
If you can't find
the listing, click the Add
a product button at the top right corner of the page and create a new
listing. For more information, see Add One Product at a
Time.
Tip: Make
sure that the ASIN, merchant SKU (MSKU), and condition match the items in your
inventory. If they don't match, a second item will be added to your inventory
list, and the first listing will not be fixed.
Is your listing accurate?
If your listing is not accurate, it may not be associated with the product that you have
sent to the fulfillment center.
-
Are the Merchant SKU and
ASIN/ISBN
the same as the product causing the error? If the Merchant SKU,
ASIN, or
ISBN don't
match, click the Add a
product button and create a new listing with the same merchant SKU as
the product causing the error.
-
Is a price listed for the product
(Your Price +
Shipping)?
If the price is missing,
click Edit in
the far right column of the inventory listing that you want to modify. In the
Your Price
field, type the price, and then click Save and finish.
-
Is the condition the same as the product causing the error? If the condition is
different, click Add
another condition in the far right column of the inventory listing
that you want to modify. Edit the condition, and then click Save and finish.
-
Is
the Fulfilled
by column set to Amazon for that
product? If it is set to Merchant, select the listing for that product and, on the Action on selected
menu, click Change to
Fulfilled by Amazon.
If you answered Yes to all of the above, continue to the section entitled
Is your product restricted or unsellable.
Is your product restricted or unsellable?
Amazon regularly reviews and occasionally removes product listings as a result of
product restrictions, selling restrictions, or finding duplicate detail pages, and then
sends an email regarding these changes.
-
Check your email to see if you have
received any communications from Amazon regarding this product.
-
If you have not received any communication,
continue to the section entitled Is the Start selling date
accurate.
-
If you have received communication
regarding this product, follow the instructions you received.
Is the Start selling date accurate?
If you set a Start selling
date that is in the future, Amazon will not make those products available
for sale until that date.
-
On the Manage Inventory page,
click Edit in
the far right column of the inventory listing that you want to modify. Locate the
Start selling
date field.
-
If the Start selling date
field is blank or if the date occurs in the past, continue to the section entitled
Is your product a variation of another ASIN.
-
If the Start selling date
field is in the future, delete the date and click Save and finish.
Is your product a variation of
another ASIN?
You can create variations on a parent ASIN. For example, a T-shirt may be available in
different sizes and colors. The T-shirt is the parent ASIN, and the listings for
different sizes and colors are the product variations, also called child ASINs. If the
parent-child ASIN relationship is incorrect, it may cause a "no listing" error.
For more information about parent-child relationships, see About parent-child
relationships.
-
In All Inventory view, click the ASIN/ISBN for the
product.
-
If there are no color and/or size options,
continue to the section entitled Are your account settings
current.
-
If there are color and/or size options,
your listing is a variation of another ASIN. Select the color and/or size of the
product that you are offering. Scroll down the page and select and copy (Ctrl+C) the
ASIN for this listing.
-
In All Inventory view, paste the ASIN that you copied into the
Search box
and click "Search".
-
On the
left side of the page, click All My Inventory. In
the Status
column, look for Variations.
-
If
Variations
appear in the Status column, continue to the section entitled Are your
account settings current.
-
If
Variations
does not appear in the Status column, click the Add a product button,
paste the ASIN that you copied into the Find it on Amazon
search box and click Search. Click Sell Yours to create a
new listing with the correct parent-child relationship.
Are your account settings
current?
If every item in your inventory is displaying a "no listing" error, there may be an
issue with your account. Check your account settings and make sure that: