Amazon places the order in
The quantity available for the listing is subtracted from your quantity in
Inventory. If there was a quantity of one at the time the order was
placed, the listing will be removed from the Amazon offer page and appear in
Inventory with a quantity of zero while the order is being
Amazon verifies the order.
Amazon attempts to validate the buyer's payment method and order details. At
this stage, you will see one of three different status types in Manage Orders:
Payment verification is successful. See step 3.
Payment verification is initially unsuccessful or extended. In some cases,
our payment and order detail verification processes may extend order
processing times. Pending orders should not be shipped, even if the buyer
contacts you directly. Pending orders will not appear in either the
Orders report or the Unshipped
Orders report and will be "grayed out" (non-actionable) in
Note: Advance payment is required for a Convenience Store Payment order. A
buyer needs to pay the amount within a certain period of time after the
order is confirmed.
An order gets canceled if payment authorization does not succeed or in
cases of fraud. A Convenience Store Payment order gets canceled when payment
cannot be confirmed within a certain period of time. Amazon will not notify
you when an order is canceled, other than recording the order as canceled in
Orders. No further action is necessary.
If a buyer contacts you about a canceled order and you still have available
inventory, you can invite them to place a new order on Amazon.
When payment is verified on an
order, Amazon does the following:
Changes the status to Unshipped
Sends an order confirmation to the
buyer with the estimated delivery date
Sends an order notification to
Note: Do not rely solely
on email notifications for order confirmation. Check your Manage Orders
page or Orders reports for unshipped orders at least once a day.
Note: If there are
updates to the previously communicated Estimated Shipping and Delivery
Dates, Amazon revises the dates accordingly and notifies the buyer via
You process the order.
Once an order is in Unshipped status, you
must either fulfill or cancel the order. Keep in mind that buyers can
leave feedback on seller-canceled orders.
expects sellers to maintain accurate inventory levels. Failure to adjust your
inventory in a timely manner can lead to excessive pre-fulfillment order
cancellations. For information on how we factor canceled orders into your overall
performance, see Customer Metrics.
Get the delivery address in
one of these locations:
Note: To protect confidential
buyer information, Amazon does not include the buyer’s delivery address in
the Sold, Ship
Ship the order to the buyer using the delivery address and the requested shipping method.
Packing slip must be included in the shipment.
Note: Only ship orders that you can verify as Unshipped in Manage Orders or through the reports.
Confirm shipment using one
of the following methods:
From the Manage
Orders page, click Confirm
Shipment and complete the required information.
Upload a Shipping
Confirmation file for multiple orders (only available to
sellers with Professional selling accounts).
You must confirm shipment of
the order with Amazon within 30 days of the order date. Otherwise,
Amazon will automatically cancel the order and you will not be paid
even if you shipped the order. One week before the 30 day cutoff, you
will see a warning in Manage
Orders ("Confirm as shipped by [date] to avoid
cancellation"), and you will receive a notification by email.
You may only redirect an
order to an address other than the one provided in step 4(a) if the
buyer or Amazon Customer Services has contacted you through the Amazon
messaging system and requested the change.
If a buyer asks you to cancel an order and you have not yet shipped
and confirmed the shipment, you can cancel it in Manage Orders or use
an Order Cancellation feed. When you cancel an order, Amazon
automatically updates the order status in the buyer's Amazon account
and sends an email notification to the buyer.
If you have shipped and confirmed the order, tell the buyer that the
order is already on its way and ask them to return it to you for a
refund. If you have not yet confirmed the order as shipped, you may
simply cancel the order because the buyer is not charged for an order
until you confirm shipment.
Keep in mind that both cancellations and returns are a normal part of
most sales operations.
Amazon notifies and charges the buyer.
When you confirm a shipment, Amazon sends the buyer an email notification with your shipping information and charge the buyer's selected payment method for the purchase (*). Do not contact the buyer with your own shipment verification.
* Advanced payment is required for a Convenience Store Payment order.
Amazon credits earnings from the buyer's order to the seller.
After you have confirmed shipment, your earnings are credited to your seller account to be disbursed to your bank account with your next settlement.
The buyer receives the order.
Amazon invites the buyer to provide feedback about the service provided by the seller.
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