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This article applies to selling in: Japan

The Order Process

  1. Amazon places the order in Pending status. The quantity available for the listing is subtracted from your quantity in Manage Inventory. If there was a quantity of one at the time the order was placed, the listing will be removed from the Amazon offer page and appear in Manage Inventory with a quantity of zero while the order is being processed.
  2. Amazon verifies the order. Amazon attempts to validate the buyer's payment method and order details. At this stage, you will see one of three different status types in Manage Orders:

    Unshipped

    Payment verification is successful. See step 3.

    Pending

    Payment verification is initially unsuccessful or extended. In some cases, our payment and order detail verification processes may extend order processing times. Pending orders should not be shipped, even if the buyer contacts you directly. Pending orders will not appear in either the Orders report or the Unshipped Orders report and will be "grayed out" (non-actionable) in Manage Orders.

    Note: Advance payment is required for a Convenience Store Payment order. A buyer needs to pay the amount within a certain period of time after the order is confirmed.

    Canceled

    An order gets canceled if payment authorization does not succeed or in cases of fraud. A Convenience Store Payment order gets canceled when payment cannot be confirmed within a certain period of time. Amazon will not notify you when an order is canceled, other than recording the order as canceled in Manage Orders. No further action is necessary.

    If a buyer contacts you about a canceled order and you still have available inventory, you can invite them to place a new order on Amazon.

  3. When payment is verified on an order, Amazon does the following:
    • Changes the status to Unshipped
    • Sends an order confirmation to the buyer with the estimated delivery date
    • Sends an order notification to you
      Note: Do not rely solely on email notifications for order confirmation. Check your Manage Orders page or Orders reports for unshipped orders at least once a day.
      Note: If there are updates to the previously communicated Estimated Shipping and Delivery Dates, Amazon revises the dates accordingly and notifies the buyer via email.
  4. You process the order. Once an order is in Unshipped status, you must either fulfill or cancel the order. Keep in mind that buyers can leave feedback on seller-canceled orders.
    Note: Amazon expects sellers to maintain accurate inventory levels. Failure to adjust your inventory in a timely manner can lead to excessive pre-fulfillment order cancellations. For information on how we factor canceled orders into your overall performance, see Customer Metrics.

    1. Get the delivery address in one of these locations:
      • The Order Details page
      • An Orders report
      • An Unshipped Orders report
      Note: To protect confidential buyer information, Amazon does not include the buyer’s delivery address in the Sold, Ship Now email.
    2. Ship the order to the buyer using the delivery address and the requested shipping method.
      Note: Only ship orders that you can verify as Unshipped in Manage Orders or through the reports.
    3. Confirm shipment using one of the following methods:
      Notes:
      • You must confirm shipment of the order with Amazon within 30 days of the order date. Otherwise, Amazon will automatically cancel the order and you will not be paid even if you shipped the order. One week before the 30 day cutoff, you will see a warning in Manage Orders ("Confirm as shipped by [date] to avoid cancellation"), and you will receive a notification by email.
      • You may only redirect an order to an address other than the one provided in step 4(a) if the buyer or Amazon Customer Services has contacted you through the Amazon messaging system and requested the change.

      Cancellations

      If a buyer asks you to cancel an order and you have not yet shipped and confirmed the shipment, you can cancel it in Manage Orders or use an Order Cancellation feed. When you cancel an order, Amazon automatically updates the order status in the buyer's Amazon account and sends an email notification to the buyer.

      If you have shipped and confirmed the order, tell the buyer that the order is already on its way and ask them to return it to you for a refund. If you have not yet confirmed the order as shipped, you may simply cancel the order because the buyer is not charged for an order until you confirm shipment.

      Keep in mind that both cancellations and returns are a normal part of most sales operations.

  5. Amazon notifies and charges the buyer. When you confirm a shipment, Amazon sends the buyer an email notification with your shipping information and charge the buyer's selected payment method for the purchase (*). Do not contact the buyer with your own shipment verification.

    * Advanced payment is required for a Convenience Store Payment order.

  6. Amazon credits earnings from the buyer's order to the seller. After you have confirmed shipment, your earnings are credited to your seller account to be disbursed to your bank account with your next settlement.
  7. The buyer receives the order. Amazon invites the buyer to provide feedback about the service provided by the seller.
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