You can cancel any unshipped order from
your Manage orders page. After you cancel an order, Amazon will send
an order cancellation email to the buyer.
Cancel one order
On the Manage Orders page,
locate the order you want to cancel.
Click Cancel Order in the
On the Cancel Order page,
select a Reason for
Cancellation. You may also enter any information you want to keep
track of in the Seller
Cancel multiple orders
You can also cancel multiple orders
using one of the following techniques:
We expect sellers to maintain accurate
inventory levels. Failure to adjust your inventory in a timely manner can lead to
excessive pre-fulfillment order cancellations. For information on how we factor
cancelled orders into your overall performance, see Customer Metrics
Note: For the orders cancelled before shipping using Order Cancellation File, the inventory level may change depending on the reason code entered.
If the reason code is one of the following, the same quantity of the products as the cancelled order will be added back to your inventory.
Important: You must be an Amazon MWS developer in order to send a Feeds
Occasionally, you may need to cancel
part of an order with multiple items and refund the items that are cancelled. If you manage your orders using inventory files, you can upload an Order
Adjustment or Partial Cancellation feed.
To cancel or refund part of a
multi-item order, follow these steps:
Ship and confirm all the order items that
you can fulfill.
Use an Order Adjustment or Partial Cancellation feed to submit a
refund for the order items that you cannot fulfill. Provide the following information
in the feed:
Quantity Cancelled: The quantity that cannot be fulfilled.
Adjustment Reason: The refund code. Select either
Canceling pending orders
You can cancel the pending orders as well as the order that has not yet shipped.
Select a search filter,
> Date range
, from the drop-down list to search the pending orders.
Select the pending order to cancel and click Cancel Order button.
Cancel Order Page is displayed.
Choose the reason of canceling, click Send button.
Amazon will send an order cancellation e-mail to your customer.