How to confirm a shipment

Please check the bottom of this page for questions about validation of tracking details.

After you receive an order notification and ship the order, you must confirm shipment of the order.

To confirm shipment, you will need:

• Ship date
• Shipping method (including the carrier information)
• Tracking ID (supplied by the carrier)
• Ship from address (actual address from which you shipped the order)
  Note: Wherever Amazon is responsible under local regulations to remit taxes on sales when delivered to specific countries, the tax collection model may be determined by the ship from address that you enter. For this reason, select the final ship from address in the drop-down menu. If you do not select a ship from address in the drop-down menu, Amazon will use the default ship from location that you provided in your Shipping Settings at the time the order was placed. If there was no default shipping address under your shipping settings at the time when the order was placed, then Amazon will use the address that you provided in your Business address settings.

  Further information on situations in which Amazon is required to collect and remit taxes by third party sellers is available here.

After you confirm shipment, we do the following:

• Charge the buyer for the order.
• Credit your seller account for the order.
• Send a shipping confirmation email to the buyer.
• Update the buyer's Amazon account with the shipping information. The buyer can then see the status online.

Confirm an individual shipment for one order

1. Locate the order in Manage Orders and click Confirm shipment in the Action column for the order.
2. On the Confirm shipment page, enter the Ship date, Shipping method (including the carrier information), the Ship from address (the actual address from which you shipped the order), and the Tracking ID (supplied by the carrier).
3. Enter any special notes about the order in the Seller memo field (optional). This is for your reference only.
4. Click Confirm shipment.
   Note: Wherever Amazon is responsible under local regulations to remit taxes on sales when delivered to specific countries, the tax collection model may be determined by the ship from address that you enter. For this reason, select the final ship from address in the drop-down menu. If you do not select a ship from address in the drop-down menu, Amazon will use the default ship from address that you provided in your Shipping Settings at the time the order was placed. If there was no default shipping address under your shipping settings at the time when the order was placed, then Amazon will use the address that you provided in your Business address settings

   Further information on situations in which Amazon is required to collect and remit taxes by third party sellers is available here.

Send multiple shipments for one order

You can use Manage Orders to confirm shipment of multiple packages for one order. You also can confirm multiple packages and shipments. For more information, see Confirming Multiple Shipments with Feeds.

1. After you confirm shipment for one package of an order, at the bottom of the Confirm shipment page, click Add a package.
2. From the Items in package drop-down menu, select the correct number of items in that package. The remaining items are automatically moved to the other package.
3. Enter the Ship date, Shipping method (including the carrier information), the Ship from address (the actual address from which you shipped the order), and the Tracking ID (supplied by the carrier).
4. Enter any special notes about the order in the Seller memo field (optional). This is for your reference only.
5. Click Confirm shipment.
   Note: Wherever Amazon is responsible under local regulations to remit taxes on sales when delivered to specific countries, the tax collection model may be determined by the ship from address that you enter. For this reason, select the final ship from address in the drop-down menu. If you do not select a ship from address in the drop-down menu, Amazon will use the default ship from location that you provided in your Shipping Settings at the time the order was placed. If there was no default shipping address under your shipping settings at the time when the order was placed, then Amazon will use the address that you provided in your Business address settings

   Further information on situations in which Amazon is required to collect and remit taxes by third party sellers is available here.

   If you are shipping to customers in the UK and you are shipping a single order using multiple packages, all packages must be shipped from the same country as the first package. This is because the tax collection model is determined based on the ship from address provided for the first shipment.

Validation of tracking details

Amazon validates tracking details (including carrier name and tracking ID) for seller fulfilled packages and show warnings or block ship confirmation for invalid tracking details.

Starting January 19, 2022, you will not be able to ship confirm your orders if you fail to provide a valid tracking ID. This will apply to all shipments using a tracked shipping service with carriers integrated with Amazon.

The following shipping services will be subject to ship confirmation block when an incorrect tracking ID is entered.

*Since all shipping service are trackable, providing tracking will become mandatory even if its ship method is null.

Frequently Asked Questions

How do I enter the carrier name?

Follow these steps to share the carrier name with Amazon during the shipment confirmation process:

1. On the Confirm Shipment page, select the carrier name from the drop down list. If you don’t see your carrier listed in the drop-down menu, select Other and enter your carrier name to the text field. Amazon will add more carriers in future.

2. If you use bulk feeds or APIs, provide the carrier code when you confirm shipment for each order. If the carrier is not listed, set carrier code as Other and enter the carrier name to the carrier name field. See Confirm multiple shipments with feeds for more details. If you use a third party developer, work with your developer to ensure carrier details are provided to Amazon when shipment is confirmed.

Do I have to provide shipping service (or ship method) details during shipment confirmation process?

Shipping service (or ship method) details are not required to confirm shipment but we highly recommend you provide these details. This will help Amazon to provide accurate shipment tracking information to customers.

How do I enter the shipping service?

1. On the Confirm Shipment page, select the shipping service from the drop down list. If you don’t see your shipping service listed in the drop-down menu, select Other and enter your shipping service to the text field. Amazon will add more shipping services in future.
2. If you use bulk feeds or APIs, enter the shipping service in the ship-method field when you confirm shipment for each order. See Confirm multiple shipments with feeds for more details. If you use a third party developer, work with your developer to ensure carrier details are provided to Amazon when shipment is confirmed.

What happens if I provide an incorrect tracking ID during shipment confirmation?

When you input any of the ship methods/shipping services provided in the above chart with an incorrect tracking ID, warnings will be displayed and you will not be able to confirm your order. When other ship method/shipping service is inputted or ship method/shipping service is null, warnings will be displayed but you can still confirm the shipment.