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This article applies to selling in: Japan

How to confirm a shipment

Please check the bottom of this page for questions about validation of tracking details.

After you receive an order notification and ship the order, you must confirm shipment of the order.

To confirm shipment, you will need:

  • Ship date
  • Shipping method (including the carrier information)
  • Tracking ID (supplied by the carrier)
  • Ship from address (actual address from which you shipped the order)
    Note: Wherever Amazon is responsible under local regulations to remit taxes on sales when delivered to specific countries, the tax collection model may be determined by the ship from address that you enter. For this reason, select the final ship from address in the drop-down menu. If you do not select a ship from address in the drop-down menu, Amazon will use the default ship from location that you provided in your Shipping Settings at the time the order was placed. If there was no default shipping address under your shipping settings at the time when the order was placed, then Amazon will use the address that you provided in your Business address settings.

    Further information on situations in which Amazon is required to collect and remit taxes by third party sellers is available here.

After you confirm shipment, we do the following:

  • Charge the buyer for the order.
  • Credit your seller account for the order.
  • Send a shipping confirmation email to the buyer.
  • Update the buyer's Amazon account with the shipping information. The buyer can then see the status online.

Note: If you do not confirm shipment of an order within seven business days of the shipping availability date, we will automatically cancel the order. We will not charge the buyer, even if you already shipped the order.

Confirm an individual shipment for one order


  1. Locate the order in Manage Orders and click Confirm shipment in the Action column for the order.
  2. On the Confirm shipment page, enter the Ship date, Shipping method (including the carrier information), the Ship from address (the actual address from which you shipped the order), and the Tracking ID (supplied by the carrier).
  3. Enter any special notes about the order in the Seller memo field (optional). This is for your reference only.
  4. Click Confirm shipment.
    Note: Wherever Amazon is responsible under local regulations to remit taxes on sales when delivered to specific countries, the tax collection model may be determined by the ship from address that you enter. For this reason, select the final ship from address in the drop-down menu. If you do not select a ship from address in the drop-down menu, Amazon will use the default ship from address that you provided in your Shipping Settings at the time the order was placed. If there was no default shipping address under your shipping settings at the time when the order was placed, then Amazon will use the address that you provided in your Business address settings

    Further information on situations in which Amazon is required to collect and remit taxes by third party sellers is available here.

Send multiple shipments for one order

You can use Manage Orders to confirm shipment of multiple packages for one order. You also can confirm multiple packages and shipments. For more information, see Confirming Multiple Shipments with Feeds.


  1. After you confirm shipment for one package of an order, at the bottom of the Confirm shipment page, click Add a package.
  2. From the Items in package drop-down menu, select the correct number of items in that package. The remaining items are automatically moved to the other package.
  3. Enter the Ship date, Shipping method (including the carrier information), the Ship from address (the actual address from which you shipped the order), and the Tracking ID (supplied by the carrier).
  4. Enter any special notes about the order in the Seller memo field (optional). This is for your reference only.
  5. Click Confirm shipment.
    Note: Wherever Amazon is responsible under local regulations to remit taxes on sales when delivered to specific countries, the tax collection model may be determined by the ship from address that you enter. For this reason, select the final ship from address in the drop-down menu. If you do not select a ship from address in the drop-down menu, Amazon will use the default ship from location that you provided in your Shipping Settings at the time the order was placed. If there was no default shipping address under your shipping settings at the time when the order was placed, then Amazon will use the address that you provided in your Business address settings

    Further information on situations in which Amazon is required to collect and remit taxes by third party sellers is available here.

    If you are shipping to customers in the UK and you are shipping a single order using multiple packages, all packages must be shipped from the same country as the first package. This is because the tax collection model is determined based on the ship from address provided for the first shipment.

Notes:
  • If you make a mistake when entering information, such as the tracking ID, you can edit the shipment. In Manage Orders, click Edit shipments next to the order, click the Edit shipment button at the top right, and then click Re-confirm shipment.
  • If you receive an order for multiple items and send them individually, the customer will be charged immediately after the first item, even if the items are shipped in multiple deliveries.
  • If you deliver an order by hand, you can choose Other as the carrier.
Important:
  • Ship confirmation: Ship Confirmation should be sent to Amazon within 4 hours from pick-up (*1) by the carriers. If the Ship Confirmation is sent after 4 hours, the system integration between Amazon and the carriers may not succeed and it may result in non-trackability. Sending Ship Confirmation on time is critical to improve customer satisfaction. If you find it necessary to revise or update shipping information after sending Ship Confirmation, please wait more than 5 minutes from the initial entry so that the system can capture the updated information.

    *1 If you post it to a post, please send it to Amazon within 4 hours after the collection time.

  • We recommend confirming shipments with tracking numbers with carriers integrated with Amazon. Tracking is also required to qualify for exclusive programs, including Premium Shipping options and guaranteed delivery date. Without a valid tracking number, you're more vulnerable to an A-to-z Guarantee claim. Regarding carriers integrated with Amazon, please refer to Help Page Valid Tracking Rate FAQ.

Validation of tracking details

Amazon validates tracking details (including carrier name and tracking ID) for seller fulfilled packages and show warnings for invalid tracking details. You can still send shipping confirmation but check if valid tracking information is entered before you confirm shipment.

Frequently Asked Questions

How do I enter the carrier name?

Follow these steps to share the carrier name with Amazon during the shipment confirmation process:

1. On the Confirm Shipment page, select the carrier name from the drop down list. If you don’t see your carrier listed in the drop-down menu, select Other and enter your carrier name to the text field. Amazon will add more carriers in future.

2. If you use bulk feeds or APIs, provide the carrier code when you confirm shipment for each order. If the carrier is not listed, set carrier code as Other and enter the carrier name to the carrier name field. See the Confirm multiple shipments with feeds for more details. If you use a third party developer, work with your developer to ensure carrier details are provided to Amazon when shipment is confirmed.

What happens if I provide an incorrect tracking ID during shipment confirmation?

During the shipment confirmation process, warnings will be displayed but you can still confirm the shipment.

Do I need to provide shipping service (or ship method) details during shipment confirmation process?

Shipping service (or ship method) details are not required to confirm shipment but we highly recommend you provide these details. This helps Amazon provides accurate shipment tracking information to customers. Warnings will be displayed but you can still confirm the shipment.

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