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This article applies to selling in: Japan

Frequently Asked Questions

Overview

Enrolling in Fulfillment by Amazon

Registering Products for Fulfillment by Amazon

Preparing Product Units for Fulfillment by Amazon

Notifying us in advance of Product Unit Shipments

Shipping Product Units to Amazon Fulfillment Services

Confirming Delivery of Products to Amazon fulfillment centers

Managing Inventory

Amazon Fulfillment Center Facilities

Fulfilling Customer Orders

Multi-Channel Fulfillment

Fulfilment by Amazon Fees

Note: Unit weights, dimensions, and other measures used to calculate fees are as determined by Amazon and are subject to variations based on packaging. Dimensions include item packaging and may change based on packaging type.

Handling Customer Returns and Customer Inquiries

Requesting Removal and Return of Product Units

Additional Questions

Troubleshooting

Overview


How does the Fulfillment by Amazon program work?

  1. You register for Fulfillment by Amazon program.
  2. After you have accepted our online agreement, you must register products and unit quantities in advance to be fulfilled by us.
  3. You prepare and label your products and packages for shipping.
  4. You ship your products to us.
  5. We receive and store your product units in our fulfillment centers.
  6. We will ship your orders directly from our fulfillment centers to your customers.

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Enrolling in Fulfillment by Amazon


Where can I find a copy of the user agreement for FBA?

The latest version of the user agreement for FBA is always in Help > Selling at Amazon.co.jp > Participation Agreement

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Registering Products for Fulfillment by Amazon


How do I register products for Fulfillment by Amazon?

Identify products you wish to register. For Multi-Channel Fulfillment units, you must provide all the requested product information. For Amazon.co.jp Fulfillment units, you may identify your applicable Amazon.co.jp Web site product listing.

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Can I have Amazon fulfill some inventories while I fulfill others directly?

You can switch your inventory from FBA to fulfill by yourself completely if there is no FBA inventory in the Amazon fulfillement centers. Selling your SKU by both FBA (Fulfillment by Amazon) and MFN (merchant fulfilled) is not allowed while there is FBA inventory for the SKU. Creating another SKU with the same product condition is also prohibited. 

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What items are not eligible for Fulfillment by Amazon?

The Amazon Services Business Solutions Agreement sets forth products that are excluded from the program. Some products excluded from Fulfillment by Amazon may still be eligible for sale on the Amazon.co.jp Web site. However, you will need to handle fulfillment for these products yourself. See Amazon Services Business Solutions Agreement for more details.

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Will you need any other product and order information from me?

In addition to the information requirements in the Amazon Services Business Solutions Agreement, you must also provide us with any other information we request about any of your products, or the fulfillment of your products, in a format and upon intervals that we request. This product information may include all information regarding all available product categorization and sub-categorizations, item and packaging dimensions, weight and barcode data and product condition for all of your products if it's not already in our catalog.

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Do I need to list a minimum number of items?

Fulfillment by Amazon has no minimum number of items required to use it. You can send one test item or a truckload.

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Preparing Product Units for Fulfillment by Amazon


How do I prepare units for shipment to you for fulfillment?

IMPORTANT: Failure to comply with these safety requirements and product restrictions may result in refusal or destruction of inventory immediately upon receipt at the Amazon fulfillment center.

All products must be packaged to sell as single units (including multiple volume sets). Packaging must meet safety requirements to protect both the products and the workers handling the products. Packaging Requirements provides detailed instructions for packing .

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Why do I need to label my product?

Each unit must be labeled so that the correct item can be picked from inventory in our fulfillment center and shipped to your customer. Labels also help in tracking units you have in inventory at our fulfillment centers. Shipments that are received without proper labeling may be returned to you.

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What is labeling?

Labeling is the process of attaching a unique product identifier (such as a SKU) with its barcode onto the product. The label needs to be attached to each unit or to the outside packaging of the unit so that the entire label is visible. You need to ensure that each unit that is shipped to us has a label on its packaging that complies with these rules, including a scannable bar code containing the correct Amazon identifier. If any unit is shrink-wrapped or in a protective case, you will need to ensure that the barcode is scannable without needing to remove the shrink wrap or case. The label must also cover the original barcode. See Print Product Labels.

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What is on a label?

A label has a product identifier specific to Amazon Fulfillment Services, including a barcode of the product identifier, item description, and item condition. See Print Product Labels for more details.

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Which units require labeling?

Every unit (except commingled items) must be labeled whether using the labels provided by Seller Central or the original scannable label.

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How do I print labels for my products?

After we provide the information needed for the labels, print labels for the registered products using Seller Central. Labels will have the product description to help you match the label to the correct product.

The online inventory management tools support nine label sizes:

  • 21-up labels 63.5 mm x 38.1 mm on A4
  • 24-up labels 63.5 mm x 33.9 mm on A4
  • 24-up labels 64.6 mm x 33.8 mm on A4
  • 24-up labels 66.0 mm x 33.9 mm on A4
  • 24-up labels 70.0 mm x 36.0 mm on A4
  • 24-up labels 70.0 mm x 37.0 mm on A4
  • 27-up labels 63.5 mm x 29.6 mm on A4
These can be found at any office supply store or you can purchase them on the Amazon.com website. Detachable stickers are recommended.

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Notifying us in advance of Product Unit Shipments

How do I notify you of units I want to ship to you for fulfillment?

Once you register a product type, you will enter the number of units of that product type that you want to send to us in the Inventory section of your Seller Central account. Then you will create a shipment. Once you have shipped the units, you will set the shipment to “Mark as Shipped.”

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How can I manage my inventory in your fulfillment centers?

You can monitor your inventory levels online in the Inventory section of your Seller Central account. If you want to send additional units to increase your inventory levels, you will need to inform us of additional product unit shipments you want to send to our fulfillment center.

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Shipping Product Units to Amazon Fulfillment Services


How do I pack products for shipment to you?

Collect your packaged and labeled units and pack them in boxes to ship to Amazon. Print shipping labels for your packages. From the Inventory section of your account, you can print a list of products and quantities you intend to send to us and use this list as a reference when collecting the products from your storage facility. (FBA Merchant Manual section Print Labels: Ship with FBA or Ship Yourself)

Pack your product units using as few boxes as possible. Protect the products from damage during shipping by adding cushioning material like Styrofoam or bubble-wrap to the box. Check the sealed box to ensure the contents in the box will not shift during shipping and that the box is strong enough for shipping. Repack the box if necessary. (FBA Merchant Manual section Shipping Best Practices)

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Is there any restriction of the shipping product to the Amazon fulfillment center?

It is required to comply with the restriction of the Terms of the agreement. In addition, an item that are stored in the Amazon fulfillment center need to comply with the prohibited and restricted products that are specified by Amazon.


How do I select a transportation carrier and delivery speed for my shipment to Amazon fulfillment centers?

You can ship to us with any carrier and with any shipping speed. When using your own carrier, you will be asked to enter the tracking numbers you receive from your carrier when you ship your boxes.

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How do I generate shipping labels?

Print out shipping labels for each box from the Shipping Queue. Attach shipping labels to the exterior of each box. The shipping label provides the destination address and return address. Labels printed for shipments on our carrier accounts will also include the tracking number. You will ensure that:

  1. All units are properly packaged for protection against damage and deterioration during shipment and storage.
  2. Terms of freight for all units are “F.O.B. Destination.”
  3. All units comply with our labeling and other requirements.

The size of paper currently supported is A4.

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When an item ships out to a customer, is there a label on the box indicating that it came from me?

Your name does not appear on item labels or on the shipping label that the buyer receives. Your name does show on the packing slip included in the box as the seller of record.

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Do you perform quality checks on inventory when it arrives at your fulfillment center?

We do not perform quality checks at the time of check in unless the item is obviously destroyed or damaged due to the inbound shipping. If you label an item as "new" and we see any indications of damage (cracks, chips, tears and so on) we will put the item aside as unsellable. If you labeled an item "used" that has minor damage, we would assume that it was shipped in that condition and make it available for sale and fulfillment.

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Confirming Delivery of Products to Amazon


How will I know when my products have been delivered to a fulfillment center?

The Shipping Queue shows you the status of your shipments. After you mark a shipment as sent, the Shipping Queue will show that the shipment is in transit. It generally takes a few business days for units to be processed and appear in your account.Your shipment will be eligible for investigation on or after the date shown in the reconcile section of your shipment summary.

In the form, include your tracking numbers and any other relevant information related to the shipment.

The primary causes of delayed shipment processing are:

  • Poor quality or missing labels (shipping or item labels that can't be scanned properly)
  • Over- or under-shipments (too many or not enough items in the shipment resulting in further research by our team)
  • Poorly packaged items or products that require additional preparations before sale (loose product, damaged product, etc.)

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Can customers purchase items online that are in transit to the Amazon fulfillment center?

No. For products you offer for sale through the Amazon.co.jp Web site, your listings will not appear for purchase by customers until we process the inventory.

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How long does it take to receive an item after arriving at the Amazon Fulfillment Center?

It generally takes a few business days for units to be processed and appear in your account.Your shipment will be eligible for investigation on or after the date shown in the reconcile section of your shipment summary.

What is the replacement value Amazon will pay me for lost or damaged units?

Under circumstances where Amazon takes responsibility for paying you the Replacement Value of a Unit as set forth in the FBA Service Terms, we will reimburse you based on our determination of the Unit’s value less applicable FBA and Selling on Amazon fees. We will consider several factors in determining a Unit’s value, including your sales history and the price you and other sellers list the Unit for on Amazon.co.jp. If we determine that there is insufficient information available to establish the value of the Unit, then the Replacement Value will be determined based on the applicable Default Replacement Value. In no event will the Replacement Value for an individual Unit exceed 675,000 yen.

For more information, go to FBA Help section FBA Lost and Damaged Inventory Reimbursement Policy.

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Am I required to provide a tracking number if a shipment is lost or not delivered to Amazon?

Yes. Amazon will require you to provide either the carrier tracking number or the delivery confirmation number on all claims of lost shipments or undelivered shipments.

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Can I ship using Postal Services or Media Mail?

Sellers are welcome to ship inventory using postal services or other carriers; however, we require the use of delivery confirmation in order to track your shipments. If a shipment is not received, you will be asked to provide the delivery confirmation or tracking number for it before any claim is processed. You can use a parcel by post if the information of delivery confirmation can be provided . If the item is not received in Amazon, sellers are required to provide the tracking information and the delivery confirmation before applying the claim.
You cannot apply the claim if the shipping item has no tracking information that includes the delivery confirmation with the signature from buyer's.

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Managing Your Inventory


Why does no Amazon.co.jp listing exist for my inventory item?

There are several different issues that can stop your inventory from listing on Amazon.co.jp. The most common issue occurs when your items appear in the Inventory Amazon Fulfills page but no listing exists on the All Inventory View page. This happens when the listing is deleted for the item using a feed or the All Inventory View page. If you are a Pro Merchant and have more of the product that you would like to sell, you will need to list the item again using the same merchant SKU, ASIN, and condition. You can use the “add a product” button on the All Inventory View page or feeds to do this. If you don’t match the SKU, ASIN and condition, a second product will be added to your Inventory Amazon Fulfills page that will not be associated with the existing inventory.

This can also result from delays in inventory systems. Generally, inventory updates show up on the Amazon.co.jp Web site within minutes. If the inventory has not shown up for sale on the Amazon.co.jp Web site after an hour and you have verified that the correct Amazon-fulfilled listing exists, contact customer support.

This can also occur when the inventory is associated with a merchant-fulfilled listing, especially if you haven’t specified a merchant-fulfilled quantity (see the following FAQ).

If you received an error on the Inventory Amazon Fulfills page relating to this issue, verify that the Web page data has been updated recently (a time stamp is displayed below the search bar on the right hand side of the page) and that your item is not presently available for sale on Amazon.co.jp before reporting a problem. You can select the “Show ASIN/FNSKU” checkbox and then click on the item’s ASIN to visit the corresponding Amazon.co.jp listing page.

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Why does one of my reserved items remain in the reserved inventory?

Here are the most common reasons for items being reserved for long periods of time:

  • Sometimes buyers purchase in-stock items along with advanced-sale items. When this occurs, the in-stock items might not ship until all the items in their order are ready for shipment.
  • Sometimes Super Saver Shipping orders can take up to five days to be picked and packed. All items in the order will remain reserved until they are all ready for shipment.
  • The reserved quantity covers more than just sold items. It can also include items that are being held for a fulfillment center process. Here are some processes that could reserve your inventory:
    • The items need to be measured, weighed, or checked for hazardous materials.
    • The items are identified as not-for-resale by fulfillment center associates (book remainders, promotional items, broken down bundles specifically listed as not for resale).

We are currently working on enabling our fulfillment centers to provide explanations to you when this occurs; today the best indicator that something like this happens is when your entire inventory for a specific item is listed as reserved and stays there without decrementing for more than one to two business days.

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Why is my inventory listed as “Unsellable”?

Items are listed as unfulfillable in your Amazon-fulfilled inventory when they get damaged or they do not match the condition you assigned to them while creating the listing. Items can also be identified as unsellable when they are returned by customers and the condition has changed since leaving the fulfilment centre.Once an item is identified as unfulfillable, you have 30 days from initial notification to submit a removal order to have it returned to you or disposed of, per Fulfilment by Amazon (FBA) policiesService Terms. Please refer to this page for the removal-order fees.Please note that until the items are returned or disposed, you will continue to pay the storage of those unsellable items.

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Why is my listing inactive?

Fulfillment by Amazon listings with a sellable quantity of zero are considered inactive. This includes listings when they are first changed from being seller-fulfilled to fulfilled by Amazon. The sellable quantity will remain zero until inventory is received at a fulfillment center, and until that time, the listing will be inactive."

Amazon Fulfillment Center Facilities


Will my products be safe in your fulfillment center?

All Amazon fulfillment centers are modern, secure facilities with highly automated pick, pack and ship processes to facilitate the safe and timely processing of merchant orders. Features include the following:

  • 24-hour security staff in fulfillment center
  • Fully automated wireless and computer-networked order tracking throughout the facility
  • High-value secure cage storage

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Fulfilling Customer Orders


What is the heaviest item I can have Amazon fulfill?

The Fulfillment by Amazon upper weight limit is 40kg for any item.

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Do you use a minimum weight or the actual weight of products shipped using FBA?

There is no limit for the minimum weight.

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How is the Promised Ship Date calculated on orders?

Promised Ship Dates are calculated by shipping method chosen. If a customer has selected “Fast Track” or “Ship When Order Complete” this will delay the ship date.


Can my FBA orders be available for gift wrap and gift messaging service?

Both gift wrap and gift message options are available for buyers. The product has to meet the following size and weight requirement for gift wrapping option.

Product category Maximum length Maximum width Maximum height Maximum weight
Baby & Maternity
Video Games
Clothing & Accessories
Jewelry
71.96cm 55.88cm 36.15cm 11.34kg
Other 60.96cm 55.88cm 25.15cm 11.34kg
*Weight and size eligibility for gift wrap service is subject to change without notice

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Multi-Channel Fulfillment


What is Multi-Channel Fulfillment?

Multi-Channel Fulfillment is Amazon's service to enable merchants to fulfill orders from sales channels other than Amazon.co.jp using the inventory that they have stored in the Amazon fulfillment center.

With Multi-Channel Fulfillment, merchants can submit order fulfillment requests to Amazon using either a simple Web form, a flat file upload (for bulk requests) or use a direct XML integration from web site to web site.

When sellers submit fulfillment requests for Multi-Channel Fulfillment, they include the buyer's address, shipping instructions (including the method/ship speed for Amazon to use) and even a customized note to the buyer on the packing slip.

When using Multi-Channel Fulfillment, Amazon will pass the cost of shipping through to the seller. Prices for Multi-Channel Fulfillment vary depending on the item and the ship method used for fulfillment. (FBA Fulfillment Fees)

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What shipping options are available for Multi-Channel Fulfillment?

With Multi-Channel Fulfillment, merchants can request the order be fulfilled to their buyer using Standard delivery (1 day processing and 1-3 business days shipping) only.

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Can I customize the Multi-Channel Fulfillment packing slip?

Multi-Channel Fulfillment orders include a packing slip that includes the merchant's name and a custom text notation. In the future, we will be offering the option to include a graphical logo on the packing slip as well.

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What type of box or packaging is used for Multi-Channel Fulfillment orders?

Multi-Channel Fulfillment orders are sent in standard Amazon packaging that includes Amazon logos and inclusions. If you would like to use  brand-neutral boxes service, please click here.

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How are returns handled?

For Multi-Channel Fulfillment, all returns and customer service are handled by the merchant. Amazon will provide tracking numbers for the shipment and direct buyers back to the merchant if necessary.

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Can I request Cash on Delivery (COD) for Multi-Channel Fulfillment orders?

There is no support for COD.

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How quickly are Multi-Channel Fulfillment orders processed?

With Multi-Channel Fulfillment, merchants can request the order be fulfilled to their buyer using Standard delivery (1 day processing and 1-3 business days shipping). We provide a variety of services in order to deliver the item to customers within the promised date.

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If I'm using Multi-Channel Fulfillment, do I have access to tracking numbers?

Multi-Channel Fulfillment orders display the tracking information for the shipments to the merchant under Orders > Manage Orders.

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How is Multi-Channel Fulfillment billed?

You need to be registered for Fulfillment by Amazon to have Multi-Channel Fulfillment. When registering a credit card is requested. The credit card is billed for the fulfillment unless the seller has positive balance of outstanding sales revenue, in which case Multi-Channel Fulfillment fees will be subtracted from this balance.

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Can I use XML feeds from a third-party integrator for Multi-Channel Fulfillment to automate the process?

Yes. Fulfillment by Amazon includes extensive APIs for direct integration with other software and Web sites. For more information related to our APIs, visit Amazon MWS Fulfillment APIs.

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How do I submit orders to Multi-Channel Fulfillment?

There are 3 ways to submit orders to Multi-Channel Fulfillment:

  • You can create a shipment using the Inventory Amazon Fulfills Web form. From the pull-down menu select “Create Fulfillment Order.”
  • You can use a template for build uploading request.
  • You can use an API/XML feed to integrate your FBA inventory with your ordering system.

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Can I use my own boxes for Multi-Channel Fulfillment?

Multi-Channel Fulfillment orders are sent in standard Amazon packaging that includes Amazon logos and inclusions. If you would like to use  brand-neutral boxes service, please click here.

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Can I use Multi-Channel Fulfillment without listing my products on Amazon.co.jp?

You can use Multi-Channel Fulfillment exclusively if you have a Pro Merchant account. When you list an item on Amazon.co.jp, set the Start selling date to a future date then convert the listing to "Fulfilled by Amazon" to create a shipment. Ship your inventory to FBA and when it's received into inventory, you can begin using Multi-Channel Fulfillment to fill your customer orders.

FBA Program Fees


How will you bill me for Fulfillment by Amazon?

We may invoice you for any fees or other amounts due. You will also be required to provide credit card information and authorize us to charge your credit card for fees owed by you. If you are a Selling on Amazon seller, we will generally deduct the fees from proceeds credited to your Selling on Amazon account and withhold the fees from the disbursement of funds to you.

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How are fees calculated for storage of my inventory?

When your inventory arrives in our fulfillment centers, each item is scanned and measured. At the end of each day a combined total of your entire inventory in the fulfillment network is recorded. At the end of the month an average of the daily amounts is used for billing purposes.

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What are the fees for Fulfillment by Amazon?

Fees depend, among other things, on whether the product was sold through the Amazon.co.jp Web site or not. The fees are set forth in the Fee Schedule (see FBA Fees).

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How are Fulfillment by Amazon fees calculated?

When you use Fulfillment by Amazon, up to three fees can be assessed to each product or transaction:

  1. Per-fulfillment Order Fee
  2. Pick & Pack Fee (Per Item)
  3. Weight Handling Fee (Per Order)

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What are the prices for Multi-Channel Fulfillment?

See FBA Program Fees for Multi-Channel Fulfillment pricing.

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What kind of products does the Per-fulfillment Order Fee apply to?

All Standard-Size Non-media products are assessed a Per-fulfillment Order Fee. The fee is applied to your Payments Account at the time of fulfillment.

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What is a product oversize?

The dimensions and weight of the product being fulfilled determine whether the product is oversize or not. Oversize rates apply to any packaged unit that weighs more than 9kg or with its any side more than 45×35×20cm. A Unit exceeding any of these dimensions is Oversize.

Oversize objects are not charged a Per-fulfillment Order Fee regardless of the Product Category.

Example: A rolled map that measures 21cm long x21cm wide x21cm tall is oversize because it's tall side exceeds the maximum.

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Does my product qualify as Media?

If your product is classified as Media you will not be assessed a Per-fulfillment Order Fee.

Product Categories qualifying as Media include the following:

  • Music
  • Videos
  • DVDs
  • Books
  • Software
  • Computer Games
  • Video Games (VHS)

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What kind of products does the Pick & Pack Fee apply to?

All products fulfilled by Amazon.co.jp are assessed a Pick & Pack Fee (per item). The amount of the fee varies depending on the type of products. See here for more details.


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How much does it cost to pick and pack an oversize product?

See here for more details.


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What is the Weight-handling Fee?

See here for more details of the fulfillment fees.


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Where can I find details on shipping charges applying to my FBA account? 

The Settlement Report provides a detailed explanation of your shipping charges. You can view the Settlement Report under Reports > Payments > Settlement Reports. You can download these reports and open them with your favorite spreadsheet software. The shipping charges can be found in the "shipment-fee-amount" field. The type of charge will be listed in the "shipment-fee-type" field.

Who handles customer returns and customer inquiries for products I don’t sell on the Amazon.co.jp website?

You will be responsible for any customer service inquiries from customers for Multi-Channel Fulfillment units.
See
here for more details.

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Who handles customer returns and customer inquiries for Amazon.co.jp website orders?

For orders from the Amazon.co.jp web site that we fulfill, we will manage all customer service associated with fulfillment of your products in the program. Our online returns center provides customers with help pages and details about how to contact us. If the customer wants to return a product, we will direct the customer to our online Returns Center.

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Handling Customer Returns and Customer Inquiries


Will you handle customer returns and refunds?

If the return or refund request relates to a product unit you did not sell through the Amazon.co.jp website (i.e., a Multi-Channel Fulfillment unit), you will be responsible for replacements, refunds and receiving returns.

For products sold by you through the Amazon.co.jp website, we will process customer refunds for product returns in accordance with our returns policy, the FBA Service Terms and the Selling on Amazon Service Terms. Your Selling on Amazon settlement report will show these customer refunds.

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What happens to customer return products?

If the unit was sold through the Amazon.co.jp website, and if we determine the returned product is still sellable in the same condition as previously listed, we will automatically place the unit back into your inventory and designated "Fulfillable." FBA credits your account for all or part of the Referral Fee and, where applicable, the Variable Closing Fee you paid to Amazon in connection with the unit.*

If we determine the unit is damaged or no longer sellable in the same condition as previously listed and Amazon takes responsibility for the damage to the unit as set forth in the FBA Service Terms the unit is not added to your inventory and FBA credits your account for the product sales price plus applicable taxes AND all or part of the Referral Fee and, where applicable, the Variable Closing Fee you paid to Amazon in connection with the unit.*

If we determine the unit is damaged or no longer sellable in the same condition as previously listed and Amazon does NOT take responsibility for the damage to the unit as set forth in the FBA Service Terms the unit is added to your inventory and designated "Unfulfillable." FBA credits your account all or part of the Referral Fee and, where applicable, the Variable Closing Fee you paid to Amazon in connection with the unit.* You can create a removal order to have the unit returned to you.

* The amount of the Referral Fee and any Variable Closing Fee to be credited to your account will be calculated in accordance with the terms of your Selling Agreement.

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Can I have a receipt from Amazon after the product is received from Amazon to buyers?

If a buyer requires you to issue a receipt for transactions on Amazon Marketplace, ask the buyer to refer to the customer help page and print out the receipt from the order history.

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Requesting Removal and Return of Product Units


How do I ask you to return products to me?

[Inventory Amazon Fulfills page]

  1. Check the boxes next to the listings you want removed from Amazon's fulfillment centers. Select "Create Removal Order" from the Apply to Selected Item(s) pull-down menu, and click "Go".
  2. Enter the Ship to Address and the quantity of items. Click "Continue".
  3. Confirm the content.

[Create a Removal Order page]

  1. Choose the method of removal. Enter the Ship to Address on demand.
  2. Enter the defaults order ID or an original order ID in the Order ID field.
  3. The items you selected in the Inventory Amazon Fulfills page will auto populate in the "Specify Order Units" field.
    →Enter the quantity of items you would like to have removed, and click "Continue". You can select quantities from fulfillable or unfufillable inventory.
  4. Review the Order Summary. Click "Place Order" to accept the content.

Listing item remains on the list and sellable until the picking process of removal (returns) begins. The remaining inventory will return once the removal process starts.
If you don't want to take orders for removal items, convert the listing to "Fulfilled by Merchant" from "Fulfilled by Amazon".

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How much does Amazon charge for the return of my items?

See Return and Disposal of FBA Inventory for prices.

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How will I know when you have shipped products back to me?

Your account will show the date we shipped your products to you. Tracking numbers can provide you when you contact to Amazon.

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Additional Questions


How is feedback for FBA-related sales handled?

Buyers can leave feedback for the merchant on orders that are fulfilled by Amazon.

If the entire feedback is related to the service provided by Amazon, including fulfillment and customer service, you can request to have the feedback rating struck through. If any portion of the comment applies to the condition of your product as indicated on your listing (New, Used, etc.) or any service that you provide to the customer, the comments will remain. You can request to have feedback reviewed by using the Contact Us form.

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How do I close my Fulfillment by Amazon account?

Contact to technical support in Amazon from here.

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Who do I contact if I have more questions?

We offer support seven days a week through phone and e-mail. Contact an Amazon technical support for any questions you might have through the Contact Us.

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Troubleshooting


What should I do if you don’t receive my products?

Check your account for the status of your shipments that are in transit to an Amazon fulfillment center. Boxes will be listed by carrier tracking number.

If the tracking number indicates the boxes are in transit and delayed, contact the carrier. If you cannot trace your shipment, Contact Us. A technical account manager will assist you.

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Who is responsible for damage or loss during shipment to you?

If you use Amazon's partner carrier for a small parcel delivery we will take responsibility for any damage or loss during shipment to an Amazon fulfillment center. Use the Contact Us form and indicate that you used Amazon's partner carrier to send your shipment and that the shipment was either damaged or lost.

If you did not use Amazon's partner carrier, we recommend filing a damage claim with your carrier. Most carriers assume limited liability for damage or loss in transit depending on the cause.


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What happens if I mislabel my products?

If we realize you have mislabeled products sent to our fulfillment centers, we add them to your inventory as unsellable products or return them to you. We may charge you an administrative fee for this service. See Shipping Best Practices for more details.

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