Shipping and routing requirements

The following requirements apply to all boxes shipped to Amazon fulfillment centers whether by small parcel delivery, less than truckload (LTL), or full truckload (FTL) shipping.

Boxes containing multiple standard-size items must not exceed 50 cm x 60 cm x 50 cm.

Also box must be more than 18.1 cm ×10.0 cm ×2.5 cm and heavier than 0.15 kg.

• Boxes must not exceed the standard weight limit of 40 kg.
• Individual items weighing between 15 and 30 kg must be marked as Heavy Package (viewable from both the top and sides of each heavy-weight container).

The following are approved standard boxes:

• Regular slotted carton (RSC)
• B flute
• ECT-32 (edge crush test)
• 200BH (burst strength)

Do not:

• Use point-of-sale containers or pallet-sized boxes (also known as gaylords)
• Bundle boxes using bags, tape, elastic, or extra straps

If you are reusing boxes, remove or cover any existing shipping labels or other barcodes.

For information about product packaging and shipment preparation, see Packaging and Prep Requirements and Small Parcel Delivery Requirements.

• Air pillows
• Full sheets of paper
• Polythene rolls
• Newspaper
• Thermocol sheets

Unapproved dunnage

• Shredded paper
• Thermocol chips
• All types of packing peanuts, including those made of biodegradable material or corn starch
• Crinkle wrap

All products require a scannable barcode. For more information, see FBA product barcode requirements.

Each box in a shipment requires an Amazon shipment label in addition to the carrier label. For more information, see Shipment label requirements.

Additional requirements apply based on the shipping method you use:

• Small parcel delivery to Amazon
• Truckload delivery to Amazon

In addition, boxes and box contents must be packaged in such a way that the contents arrive safely and intact at the fulfillment center. For more information, see Packaging and prep requirements.

Some common issues that may result in the refusal of inventory at the fulfillment center include shipments that are larger than expected, not labeled properly, violate policy, damaged, or sent to the wrong fulfillment center.

Shipments may be rejected at the dock and returned to you at your expense. Merchant Damage refers to any inventory that is delivered to an Amazon fulfillment center in an unsellable condition. Shipments considered Merchant Damaged or Defective incur a return freight charge.

You cannot refuse or return shipments that are returned to you without first contacting Amazon. Shipments that you refuse or return without first contacting Amazon may be refused a second time, and any costs incurred will be at your expense.

Make sure your distributor has the correct Amazon FBA Box ID labels for your shipment. You can grant limited access to your seller account to access labels. For more information, see Set user permissions.

In addition, your distributor must adhere to all Amazon shipment requirements.

When you select a carrier, verify that the delivery confirmation system can be used.

Examples of unacceptable carriers and mode of delivery (take it as just a reference):

Delivery to Amazon fulfillment centers without hiring a courier company is prohibited. A truck size of 2 tons or above is recommended. You must schedule a delivery appointment in advance if you are using a non-registered carrier company or chartered vehicle. To schedule a delivery appointment, see the Carrier Central. When you schedule a new appointment, type in ‘FBA’ in front your name for faster processing time.

Registered carriers in Japan are: Yamato Transport Co., Ltd, Sagawa Express Co., Ltd, Nippon Express, Japan Post Co., Ltd, Fukuyama Transporting Co., Ltd, Seino Transportation Co., Ltd, Meitetsu Unyu Co., Ltd, Toll Express Japan, Katolec, Ecohai, SBS Sokuhaisupport, Seino Super Express, and Tonami Transportation. If you use a registered carrier, they will make a delivery appointment on your behalf, therefore, your products may not arrive at the Amazon fulfillment center on the day you specified. For inquiries, please check Carrier Central Instruction Manual (Japanese).

More information is contained in the documents below.

• Carrier Central Instruction Manual (Japanese)
• Confirm the Amazon Safety rule for each fulfillment center from the table, “Amazon fulfillment center information” on this page.

For pallet shipments, see Pallet Requirements.

Amazon cannot serve as an importer of record for your goods. Make sure to list your importer on your Air Way Bill and Invoice before shipping your package to Amazon Japan's fulfillment center.

For more details, see: Manual and sample for how to list your Air Way Bill and Invoice(English).

Note that any type of shipment method that does not allow you to designate a third party as an importer cannot be accepted (including EMS). Listing third party as an importer is required in order to ship from foreign countries to Amazon Japan's fulfillment center.

The destination fulfillment center will be selected based on customer demands and inventory volume in order to maintain balance across Amazon fulfillment centers in Japan. The destination fulfillment center may change every time a shipment is created based on the product size tier of inventory placement below, which is different from the size tier of FBA fees.

Product size tier of Inventory placement

The above chart indicates the type and size of products each fulfillment center accepts. Shipments that include both small/standard size and oversize products will be divided based on product size.

*The Sort Center (SC) specifically focuses on receiving shipments to make the inbound process more efficient. Once the receiving process is completed at the SC, we will transfer your products to the fulfillment center.

Amazon fulfillment center information

Individual postal codes for the business establishment are used. These codes do not necessarily correspond to the zip code of the area.

You acknowledge that the US Department of Commerce Bureau of Industry and Security has restricted and may in the future restrict dealings with Huawei Technologies Co. Ltd. and certain of its non-U.S. affiliates included on the bureau’s Entity List ("Huawei Listed Entities"). You are responsible for complying with these restrictions, as updated from time to time, in relation to any products, software, or technology ("items") that you receive from Amazon or its affiliates. This includes ensuring that you do not remove, transfer, or accept any items, including inventory, that are subject to these restrictions from Amazon or its fulfillment centers if you are a Huawei Listed Entity or for the purpose of transferring or delivering such items to a Huawei Listed Entity.