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This article applies to selling in: Japan

Contact a buyer

When you receive an order, you can initiate communication with the buyer using the Contact Buyer form.

  1. On the Orders drop-down menu, select Manage Orders.
  2. Locate the order you want to communicate about and click the buyer's name within the Order Details.
  3. On the Contact Customer form, select a subject from the drop-down box.
  4. Enter a message in the Message text box.
    Note: Messages to buyers use plain text only. We will block any messages that contain hyperlinks or other HTML code.
  5. Click Submit to send your message.

When a message is sent with the Contact Buyer form, a copy will be sent to your Customer Service email address located on your Seller Account Information page. The email the buyer receives will include an anonymized email address to which the buyer can respond directly. All subsequent communications will occur directly through email or in the Buyer-Seller Messages inbox of your seller account.

Respond to buyer feedback

See Customer Communication Guideline for details of customer communication guideline.

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