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This article applies to selling in: Japan

Why didn't I get paid?

Your payment might be on the way! It can take up to five business days for money to appear in your bank account after Amazon initiates a deposit. You can check the payment date of any settlement period in the Statement view in your Payments report.

Keeping your seller account up to date and in good standing are the best ways to ensure that you receive payments promptly. Here are common reasons for payment delays:

  • Funds are unavailable for payment because they are in reserve to ensure you have enough money to fulfill any returns, chargebacks, or A-to-z Guarantee claims. This is a normal part of selling on Amazon.
  • Bank account or credit card information is missing or invalid. Both are required for Amazon to initiate a payment, so ensure both are up to date in your account settings.
    Note: Whenever you add or update your bank account information, a mandatory three-day security hold takes effect before we can initiate a funds transfer. For this reason, we recommend not to update your bank account information within three days of any payment date.
    Note: If you update or add your credit card information, it can take up to 48 hours for Amazon to update your seller account with any new credit card information. Visit the Seller credit card FAQs for more information.
  • The account has a negative or zero balance at the time of payment. This could happen because of selling fees or product refunds. We might charge your credit card to cover the selling fees in this situation.
  • All or some of your funds might be withheld as per the Funds withholding policy.
  • Shipment for an order is not confirmed.
    Note: Funds from an order are reserved for seven days after the latest estimated delivery date (EDD) to ensure that you have enough funds to fulfill any refund requests from buyers. For more information, see Payments based on delivery date.
  • Your account is under review. In this case, you find messages from Amazon with additional details in Performance notifications.
  • Amazon Business customers purchased items using Pay by Invoice as a payment method.
    Note: For invoiced orders, Amazon credits your seller account when the payment for the invoice is received from the customer. This may occur around the due date or even before it. For more information, see Pay by Invoice.
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