Cash On Delivery Payment

Overview

Buyers can prepay product charges using Convenience Stores, ATMs, Net Banking, or e-Money in addition to paying by credit card and Amazon Gift Cards. Buyers also can pay Cash On Delivery when they receive an item.

Please refer to Cash On Delivery for the customer help page about Cash On Delivery payment.

Manage payments and orders

When a buyer selects to pay by credit card, Amazon Gift Card, or Amazon Points, the amount is charged when you confirm shipment. For Cash On Delivery orders, buyers pay the amount of an order to the carrier upon delivery. Buyers can prepay part of the amount of an order using Amazon Gift Cards or Amazon Points. In this case, the Cash On Delivery collectible amount is the total amount of the order minus the prepaid amount. When a shipment is confirmed for a Cash On Delivery order, Amazon charges a referral fee to your seller account. It is your responsibility to collect the collectible amount from the buyer through a carrier. Please note that Amazon does not take any responsibility in the event that you fail to appropriately manage Cash On Delivery orders or fail to collect the collectible amount from the buyer.

Manage refunds

For Cash On Delivery orders, buyers pay the amount of an order to the carrier upon delivery. Because the seller collects the collectible amount from the buyer directly through a carrier, Amazon does not know if the seller has collected the amount from the buyer. It is the seller’s responsibility to make sure the amount has been collected before issuing a refund for Cash On Delivery orders.

For Cash On Delivery orders, Amazon issues refunds to buyers in the form of Amazon Gift Cards, cash by bank transfer, or both. In this case, Amazon sends an email indicating the Amazon Gift Card number to the buyer after Amazon completes the refund process. If Amazon Points are used to prepay part of the amount for the order, the Amazon Points applied toward the purchase are restored to the buyer's account. The referral fee will be refunded to the seller account.

For details about the refund process for Cash On Delivery orders, see the Refunds for Cash On Delivery Orders on the  Manage Cash On Delivery and Convenience Store Payment Orders page.