Pending Orders

In the Manage Orders tool, an order with a status of Pending may indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes may extend order processing times.

Why is an order pending?

Here are some of the most common reasons for orders being in Pending status:

• Amazon has been unable to obtain authorization for the buyer's credit card.
• The buyer selected convenience store payment but hasn't completed the payment.
• For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
• For an FBA order, if the order is for multiple items but one item is out of stock , or include pre-order. Even if Amazon chooses to split the order and send the in-stock FBA Unit(s), the order will still show Pending status.
• For an FBA order, if the buyer selected the Scheduled Delivery for a shipping speed, the order will show Pending status until the order is shipped.
• For pre order products, the order will show Pending status according to the sales release date subtracted by sellers’ lead time for shipment.

What should I do with a Pending status order?

Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status (for example, to cancel a pending order), refer them to Amazon Customer Service for more information.

Notes for seller-fulfilled orders in pending status:

• You won't be able to confirm shipment of an order until the order status changes from Pending to Unshipped.
• Amazon assumes the risk of buyer non-payment for every order in the Unshipped Orders report, and for every order that can be confirmed or cancelled on your Manage Orders page.

How to identify a Pending status order

To identify orders with a Pending status, go to the Manage Orders page in Seller Central and click on the Pending tab. All Pending orders that are to be fulfilled by Amazon can be found on the View FBA orders tab. Pending orders doesn’t appear in either your Orders report or Unshipped Orders Report. However, your inventory will be updated to reflect the order. For more information, see Manage your orders.