Overview: This document covers the general quality requirements for a product to be eligible for sale on Amazon Renewed. The requirements outlined below are intended to serve as a minimum required quality bar across all Renewed product categories. Any category-specific requirements are noted in Appendix A and will supersede the general product quality requirements. Any brand-specific requirements are noted in Appendix B and will supersede both category-specific requirements and general product quality requirements.
A. General product quality requirements. All Renewed products must meet the following requirements:
Permitted products
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All Renewed products must be capable of being repaired/refurbished and tested to look and work like new in accordance with our Global Quality Policy.
Repair/refurbish capability means that products must have electrical and/or mechanical components that can be replaced and/or upgraded to new or like-new condition.
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You can find a list of permitted products and more details on our listing restrictions here.
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All Renewed products must comply with applicable laws and technical standards and must be legally available to the customers after purchase. Communication devices such as mobile phone and smartphones must not be modified in design, specifications, or functions. Only repairs aimed at restoring the defect, damage, or deterioration to their original state or function are permitted.
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Product inspection and testing
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Each product must be inspected, repaired (if applicable), cleaned and tested to function and look like new.
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If repaired, all components must be Original Equipment Manufacturer (OEM) parts. Such parts can be new or refurbished to a like-new condition (with the exception of Apple for which no harvested batteries can be used – see Appendix B).
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No signs of cosmetic damage (scratches, dents, etc.) should be visible when the product is held 30 centimeters away.
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Any markings on external surfaces of the product must be intact (e.g. product logo). No additional markings (e.g. supplier logo, engravings, etc.) are allowed.
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All products must be restored to their original factory settings and be fully unlocked for use.
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Where present, batteries must have a capacity that exceeds 80% of the new equivalent.
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Where present, displays should have no dead or stuck pixels, and show no signs of dimming.
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Where applicable, products must be upgradeable to the latest firmware supported by the OEM.
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Accessories
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Products must include all accessories that come with a new equivalent (see Appendix A and B for any exceptions).
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Accessories may not be sold as standalone ASINs.
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Accessories provided must be OEM, either new or refurbished to a like-new condition (see Appendix A and B for any exceptions). Consumable accessories (e.g. air and water filters, brushes, strings, etc.) must be in new condition.
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Where present, wall plugs must meet country standards of where the product is sold. Adapters or external converters are not allowed as an alternative. Voltage, frequency, plug type must meet Japanese standards.
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Products that come with a remote control should have a remote control that is already paired with the receiver. Alternatively, the package must contain an instruction manual on how the customer can pair the remote with the receiver and troubleshoot communication issues. A remote controller that uses wireless requires a GITEKI mark and a GITEKI number. It must be put outside the product or inside the battery case.
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For items that require the PSE mark, a precautionary statement for use is required in the instruction manual. For products that do not require the PSE mark, it is recommended that the instruction manual be included. You can increase customer satisfaction and reduce negative reviews and product returns. If you do not have the actual instruction manual, it is recommended that you include a link or reference to the manufacturer's instruction manual. If required by law, a safety guide must be included.
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Instruction Manuals
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The inclusion of Japanese instruction manuals is encouraged, and required if required by law. In the absence of physical instruction manuals, a link /reference to the manufacturer’s instruction manual can be included, unless otherwise required by law. Safety instructions in Japanese must be included where required by law.
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Personally Identifiable Information (PII)
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Products must be free of any PII. Examples of PII include but are not limited to name, date of birth, fingerprints or other biometric data, social security number, street address, email address, cloud storage account and credit card information.
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Packaging
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Products must be packaged in their original packaging or in a new box. No mailing and padded envelopes can be used.
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Packaging must be clean and free of any damage, markings and non-product related labels and stickers.
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If the original packaging is used, the serial numbers on the box and product must match. In addition, labeling should be applied on at least two sides of the package, explicitly identifying the product as "整備済み品" in Japanese.
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Products and accessories must not be in contact with each other or move around in the box during handling.
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Packaging must pass drop-tests based on widely adopted standards like those of the International Safe Transit Association (ISTA) or regional equivalents.
B. Product Sourcing & Distribution. All Renewed products must comply with Amazon’s policy, authorized for sale in the Japan and must also comply with all relevant laws and regulations (including but not limited to the Electrical Appliances and Materials Safety Act, Consumer Product Safety Act, Radio Act, and Telecommunications Business Act). Unauthorizedly procured products such as stolen products or products that have been modified in their original design, specifications, or functions are not permitted.
c.f.
C. Warranty.
All products must come with the following terms, to be honored by the manufacturer, refurbisher, reseller or third-party provider:
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Type of Coverage
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Each Renewed supplier is responsible for providing a warranty on Renewed products.
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The warranty covers any defects that arise over the period of coverage.
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If within the warranty period, the customer has the right to receive a refund or replacement for any defective product without incurring shipping or handling fees. Return address must be located in Japan and no additional international shipping fee can be charged to customers when they return an item or receive a replacement within the warranty period.
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Obligations do not apply to defects caused by insufficient maintenance or improper installation, operation and use by the owner.
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Period of Coverage
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The minimum required warranty period for products sold in Japan must be at least 180 days from the date of sale.
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Representations
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Warranty information (terms, contact information) must be available in Japanese and be included in each package. Products must include the Amazon Renewed warranty card template, or an equivalent warranty card. You can find the design template and file to download and print here.
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Products that are sealed and already contain adequate warranty information by the manufacturer do not require any further action.
D. Quality controls and enforcement
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Seller Quality Management System (QMS)
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The seller will maintain an internal QMS that enables the timely identification and reduction of product quality and operational defects.
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Performance monitoring
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To help ensure compliance with the Amazon Renewed global quality requirements, sellers must meet the following performance metrics:
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Order Defect Rate < 0.8%
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Seller's overall Average Product Rating (APR) > 4.0
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Failure to comply with the Renewed quality requirements may lead to the removal of selling privileges on Amazon Renewed, and may require the submission of a "Plan of Action" to remediate and regain said privileges.
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At any given point and at its sole discretion, Amazon Renewed reserves the right to remove any selling privileges if it is believed that an optimal customer experience is compromised.
Appendix B: Requirements by Brand
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Apple
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Apple-branded (OEM) charging cables and wall chargers are not permitted with iPhone products. Only generic accessories that are purchased directly from an approved list of authorized brands are permitted. You can find the list of authorized iPhone accessory brands.
http://s3.us-east-1.amazonaws.com/JP_AM/3P%20EITS/Renewed/iPhone%20Accessories%20Approved%20brand%20list%282%29.pdf
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For other Apple products, the use of Apple-branded (OEM) accessories is permitted but not required.
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All charging cables must be Mfi ('Made for iPhone/iPod/ipad') certified and all chargers must be PSE safety certified (see requirements on PSE compliance) and GITEKI certified, and accompanied with a card or sticker in the packaging stating that:
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The included cable is MFi-Certified to be compatible with Apple devices
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The included charger is PSE safety certified
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Apple accessories and parts including chargers, charging cables and earphones are not permitted to be sold as standalone products.
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As part of the restoration to original factory settings, under Paragraph A.1.e, the “Find my iPhone” must be disabled from all devices.
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The use of harvested or refurbished Apple batteries is not allowed, for any of the Apple product categories. Any potential battery swaps will require the use of new Apple batteries only.
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The Amazon Renewed store currently supports Apple iPhone models: 7/7 Plus, 8/8 Plus, X, XS/XS Max, XR, 11, 11 Pro/11 Pro Max, SE (2nd Generation) 12, 12 Mini, 12 Pro, and 12 Pro Max.
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Both OEM and generic can be listed for the Apple watch band. However, sellers are prohibited from creating their own new ASINs. Make sure to list the products under the ASINs created by Amazon.
Listing Restrictions
All Renewed products must be capable of being repaired/refurbished and tested to look and work like new in accordance with our Global Quality Policy. Repair/refurbish capability means that products must have electrical and/or mechanical components that can be replaced and/or upgraded to new or like-new condition.
Wireless device protective cases, charging accessories (cables, wall plugs, etc.) and ink and toner cartridges are not permitted to be sold in the Amazon Renewed program.
To ensure a positive customer experience, Amazon will remove any products from Amazon Renewed that are not capable of being repaired/refurbished, pose a hygienic or safety risk or violate any other Amazon policies.
Below is a list of permitted products:
Allowed Products |
Air conditioners |
Audio receivers and amplifiers |
Blu-ray and DVD players |
Cameras |
Car stereos, security, video & radar detectors |
Cell phone devices |
Chain saws, pole saws and log splitters |
Chippers, shredders and mulchers |
Dehumidifiers |
Digital antennas |
Digital musical instruments |
Electric ceiling fans |
Electrical floor cleaning devices |
Electric kitchen appliances |
Embroidery machines |
Fitness machines |
Fitness watches |
Generators |
GPS devices |
Graphing and scientific calculators |
Headphones |
Headsets |
Home stereo equipment |
Home theater systems |
Irons |
Media players |
Microphones |
Modems |
Monitors |
Outdoor blowers and vacs |
Personal Computers (PC) |
PC digital internal power supply |
PC graphics cards |
PC keyboards, mice, game pads and webcams |
PC monitors |
PC motherboards |
PC processors |
PC servers |
Pneumatic tools |
Portable media players |
Powered lawn mowers, hedge trimmers and edgers |
Power tools, power drills and power saws |
Pressure washers |
Printers |
Projectors |
Refrigerators |
Routers |
Scanners |
Security cameras and systems |
Sewing machines |
Shredders |
Smartwatches |
Snow throwers |
Sound and recording equipment |
Sound bars |
Space heaters |
Speakers |
Tablets |
Televisions |
Thermostats |
Universal remote controls |
Vacuums |
Video cameras |
Video Game Consoles and controllers |
Appendix C: ASIN Creation Method and product requirements
Please see below for ASIN creation rule and requirements by product type.
For Non-Apple branded Personal Computers and Wireless
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Products |
Accessories |
Product Requirement |
The products must be OEM. If repaired, all components must be Original Equipment Manufacturer (OEM) parts. Such parts can be new or refurbished to a like-new condition. |
Products must include all accessories that come with a new equivalent. The use of OEM accessories is encouraged.
Though the use of OEM accessories is encouraged, this is not required.
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ASIN creation rule |
"If you have customized the genuine product + α, please register it as a new ASIN. Example: When a wireless function is added to an ASIN that does not have a wireless LAN function, etc. "
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If the ASIN comes with a genuine (OEM) body + compatible accessory, please list under the existing ASIN. Creation of a new ASIN is prohibited. Example: PC body (genuine product) + compatible power cable, etc.
Contact AM for ASIN creation when selling as a set with items other than the regular bundled items.
Example: PC set + bag, etc. "
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For Apple branded products (excluding iPhone)
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Products |
Accessories |
Product Requirement |
The products must be OEM. If repaired, all components must be Original Equipment Manufacturer (OEM) parts. Such parts can be new or refurbished to a like-new condition. Also, no harvested batteries can be used. |
Products must include all accessories that come with a new equivalent. The use of OEM accessories is encouraged.
All charging cables must be Mfi ('Made for iPhone/iPod/ipad') certified and all chargers must be PSE safety certified and GITEKI certified, and accompanied with a card or sticker in the packaging stating that:
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The included cable is MFi-Certified to be compatible with Apple devices
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The included charger is PSE safety certified
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ASIN creation rule |
It is prohibited for Sellers to create their own new ASINs. Make sure to list the products under the ASINs created by Amazon.
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It is prohibited for Sellers to create their own new ASINs. Make sure to list the products under the ASINs created by Amazon.
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Other rules |
Apple accessories and parts including chargers, charging cables and earphones are not permitted to be sold as standalone products. |
For iPhone
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Products |
Accessories |
Product Requirement |
The products must be OEM. If repaired, all components must be Original Equipment Manufacturer (OEM) parts. Such parts can be new or refurbished to a like-new condition. Also, no harvested batteries can be used. |
The product must come with all the accessories that come with the new equivalent product. However, for iPhone, earphones and SIM card are not required due to the requirements of "1. Wireless (smartphones, mobile phones, tablets, etc.)". IPhones that require a SIM card must come with a tool (genuine or compatible) to remove the SIM card. Also, for iPhone, genuine (OEM) accessories (charger and cable) cannot be used. |
All charging cables must be Mfi ('Made for iPhone/iPod/ipad') certified and all chargers must be PSE safety certified and GITEKI certified, and accompanied with a card or sticker in the packaging stating that:
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The included cable is MFi-Certified to be compatible with Apple devices
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The included charger is PSE safety certified
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ASIN creation rule |
It is prohibited for Sellers to create their own new ASINs. Make sure to list the products under the ASINs created by Amazon.
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It is prohibited for Sellers to create their own new ASINs. Make sure to list the products under the ASINs created by Amazon.
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