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This article applies to selling in: Japan

Returnless refunds

Returnless refund takes place when you issue a refund and let buyers keep the product. You can automatically issue a returnless refund via rules you define.

Offer returnless resolutions for returns that meet certain criteria


  1. Go to Settings in Seller Central and then click Return Settings.
  2. Click the Returnless resolution tab.
  3. Click Add new rule, enter the price range, optionally select the product categories and reasons for return, and then click Save. The newly configured rule will apply to all orders from that time forward.

    To edit an existing rule, click on the rule, select Edit, modify the settings, and click Save.

    To delete a returnless resolution rule, click on the rule, click Delete, and confirm that you want the rule deleted.

Note: All orders placed while a rule was active will still have the rule applied.
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