Sell on Amazon Sign in
This article applies to selling in: Japan

Premium Shipping and guaranteed delivery

Premium Shipping allows you to provide fast shipping options to customers. These fast shipping options, with tracking, can improve the customer experience by communicating a clear delivery day.

If you have been selling on Amazon for more than 90 days, you are eligible to offer Premium Shipping options.

To get started, set up Same-Day Delivery, Next-Day Delivery, and/or Next-next Day Delivery program in your shipping settings.

Once you start shipping with Premium Shipping options, Amazon will determine your ongoing eligibility by your delivery performance for orders with Premium Shipping. Refer to your Premium Shipping Eligibility dashboard to track eligibility.

To maintain eligibility for Premium Shipping, you must meet or exceed the following requirements for the trailing 30 days:

  • Number of Orders: More than 10 non-FBA orders in the past.
  • Valid Tracking Rate: Greater than or equal to 94% for Premium Shipping option orders. For Japan, this includes tracking IDs from Yamato Transport, Japan Post, Sagawa Express, Katolec, or Settsu Warehouse. To learn more, see Valid Tracking Rate.
  • On-time delivery rate: Greater than or equal to 96% for Premium Shipping option orders. For more information, see On-Time Delivery Score.
  • Seller-initiated cancel rate: Less than 1% for Premium Shipping option orders. See Cancellation Rate for more details.

Eligibility revocation

If any of your performance metrics fall below the established thresholds for Premium Shipping, Amazon will revoke your eligibility. Premium Shipping options will be disabled on your offers, and your status will change to not eligible in the Premium Shipping Eligibility dashboard.

Premium Shipping eligibility restoration

When your eligibility is revoked, you will lose at least 7 days of eligibility. Your eligibility will be automatically restored when your performance is improved.

For answers to common questions, see Premium Shipping options FAQ. To learn how to set shipping rates for Premium Shipping Options see Set your shipping rates.

Order Cutoff Times

The order cutoff times for your Premium Shipping options orders must be set to at or after 2:00 p.m. local time.


Premium Shipping and guaranteed delivery


Sign in to use the tool and get personalized help (desktop browser required). Sign in


Was this article helpful?
Thank you for your feedback
How can we improve this help page? Note: This form doesn’t create a support case. Please specify what you think is wrong with the content itself.
1000
What was helpful?
1000
Thanks again for your help!
Thank you for your feedback. If you have more questions, please Contact Us.

Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2019, Amazon.com, Inc. or its affiliates