You can customize return options using the Return Settings page. On this page, you will find three tabs:
In the General Settings tab, you can set your preferences for e-mail notifications for return requests that you need to manually authorize and set return preferences. When you check the Mail Format checkbox, a one-click link will be added to an email that enables you to authorize or close return requests, or contact the buyer. However, please note that the recipient will be different.
Professional Sellers can manage your return instructions.
In the Returnless Refund tab, you can implement automated refunds for items which you do not want customers to return. This feature can be activated either on a rule level or for specific SKUs. To learn more, go to the Returnless Refunds page.
In the Return Address Settings tab, you can configure return addresses for each of the marketplaces in which you offer listings. For details, go to Set your default return address .