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This article applies to selling in: Japan

FBA Customer Service

Your Fulfillment by Amazon listings are displayed with the FBA logo, so customers know that Amazon will handle fulfillment and customer service for their orders.

Our world-class customer service team saves you time by managing customer inquiries, refunds, and returns for FBA items bought on the Amazon website. There is no extra charge for this service, except for certain product categories including apparel, shoes, and bags. For more information, visit our Returns processing fee help page.

Note: Multi-Channel Fulfillment orders are not eligible for Amazon customer service. Learn more about Customer service for Multi-Channel Fulfillment orders.

FBA’s online Returns Center provides customers with help pages and details about how to contact us for refunds and returns. See the FBA customer returns policy for more information about how Amazon handles returns, refunds, and reimbursements.

Note: For FBA orders, the Buyer-Seller Messages service is for product inquiries only. Any customer service inquiries should be directed to Amazon customer service.


FBA Customer Service


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