Fulfillment by Amazon (FBA) can fulfill orders coming from two distinct sales channels: Amazon.co.jp Fulfillment and Multi-Channel Fulfillment.
|Features||Multi-Channel Fulfillment||Fulfillment on Amazon.co.jp|
|Amazon.co.jp Customer Service||No||Yes|
|Online Inventory Management||Yes||Yes|
|Online Order Management||Yes||Yes|
|Amazon Gift Wrapping||No||Yes|
|Amazon Branded Box||Optional||Amazon.co.jp logo|
|Amazon Branded Packing Slip||Optional||Amazon.co.jp logo|
|Amazon Sales Fees||No||Yes|
|Cash on delivery||Yes||Yes|
*Customer Returns for Multi-Channel Fulfillment orders is for sellers who want to have customers return merchandise to Amazon fulfillment centers. (This feature is in beta phase). Customers must contact the seller and cannot request return authorization online through Amazon. The seller create a return request and send a link of a return label to the buyer. The buyer prints the label to return the product. For details, see this help page.
These shipments are sent at the merchant's request to fulfill orders placed anywhere other than the Amazon.co.jp Marketplace (for example, an order placed on your own website). These fulfillment orders do not qualify for free domestic shipping (subject to exceptions) or Amazon.co.jp Customer Service and may have other service differences including the following: