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This article applies to selling in: Japan

Amazon Fulfillment and Multi-Channel Fulfillment Comparison Chart

Feature Comparison Chart

Fulfillment by Amazon (FBA) can fulfill orders coming from two distinct sales channels: Fulfillment and Multi-Channel Fulfillment.

Features Multi-Channel Fulfillment Fulfillment on
Expedited Delivery Yes Yes
Scheduled Delivery Yes Yes Customer Service No Yes
Online Inventory Management Yes Yes
Online Order Management Yes Yes
Online Returns Yes* Yes
Amazon Gift Wrapping No Yes
Shipping Requests Merchant
Amazon Branded Box Optional** logo
Amazon Branded Packing Slip Optional*** logo
FBA Export No Yes
Amazon Sales Fees No Yes
Cash on delivery Yes Yes

*Customer Returns for Multi-Channel Fulfillment orders is for sellers who want to have customers return merchandise to Amazon fulfillment centers. (This feature is in beta phase). Customers must contact the seller and cannot request return authorization online through Amazon. The seller create a return request and send a link of a return label to the buyer. The buyer prints the label to return the product. For details, see this help page.

**Regarding oversize items: Products that will not fit in a 92cm×40cm×35cm box will be shipped in a box with the logo (brand-neutral boxes cannot be selected).

***Packing slip is not available for oversize items and other certain items. Therefore, the text comments and messages are not applicable for those items.

Multi-Channel Fulfillment

These shipments are sent at the merchant's request to fulfill orders placed anywhere other than the Marketplace (for example, an order placed on your own website). These fulfillment orders do not qualify for free domestic shipping (subject to exceptions) or Customer Service and may have other service differences including the following:

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