Amazon Fulfillment and Multi-Channel Fulfillment Comparison Chart
Feature Comparison Chart
Fulfillment by Amazon (FBA) can fulfill orders coming from two distinct sales channels: Amazon.co.jp Fulfillment and Multi-Channel Fulfillment.
| Features | Multi-Channel Fulfillment | Fulfillment on Amazon.co.jp |
|---|---|---|
| Expedited Delivery | Yes | Yes |
| Scheduled Delivery | Yes | Yes |
| Amazon.co.jp Customer Service | No | Yes |
| Online Inventory Management | Yes | Yes |
| Online Order Management | Yes | Yes |
| Online Returns | Yes* | Yes |
| Amazon Gift Wrapping | No | Yes |
| Shipping Requests | Merchant | Amazon.co.jp |
| Amazon Branded Box | Optional** | Amazon.co.jp logo |
| Amazon Branded Packing Slip | Optional*** | Amazon.co.jp logo |
| FBA Export | No | Yes |
| Amazon Sales Fees | No | Yes |
| Cash on delivery | Yes | Yes |
*Customer Returns for Multi-Channel Fulfillment orders is for sellers who want to have customers return merchandise to Amazon fulfillment centers. (This feature is in beta phase). Customers must contact the seller and cannot request return authorization online through Amazon. The seller create a return request and send a link of a return label to the buyer. The buyer prints the label to return the product. For details, see this help page.
**Regarding oversize items: Products that will not fit in a 92cm×40cm×35cm box will be shipped in a box with the Amazon.co.jp logo (brand-neutral boxes cannot be selected).
***Packing slip is not available for oversize items and other certain items. Therefore, the text comments and messages are not applicable for those items.
Multi-Channel Fulfillment
These shipments are sent at the merchant's request to fulfill orders placed anywhere other than the Amazon.co.jp Marketplace (for example, an order placed on your own website). These fulfillment orders do not qualify for free domestic shipping (subject to exceptions) or Amazon.co.jp Customer Service and may have other service differences including the following:
- Shipment requests are sent to Amazon by the merchant using one of the following tools:
- Multi-Channel Fulfillment orders do not qualify for free domestic shipping (subject to exceptions) or Amazon Prime.
- The post-order customer services and returns are handled by the merchant. A Seller may use Seller Central to help manage the receiving and processing of returns. See the MCF program page for more details.
- These items can be fulfilled in a Brand Neutral (or non-branded) box.
- The packing slip can display your merchant name and information for your customers.
- Different pricing applies for Multi-Channel Fulfillment. Visit Fulfillment fees for Multi-Channel Fulfillment orders for more details.
- With Multi-Channel Fulfillment, you can choose the shipping options; Expedited Delivery or Scheduled Delivery.
- With Multi-Channel Fulfillment, you can choose the payment option; Cash on Delivery.
