Can I set the handling time for Premium Shipping options?
No. The handling time for Premium Shipping options is zero days, regardless of the system default of 1-2 days or any seller-set handling time that you enter in the system.
If a customer orders a product with a Premium Shipping option before the cut-off time but it changes from "pending" to "unshipped" after the cut-off time, am I still responsible to ship the product the same day?
You should still strive to meet the customer delivery expectations. However, orders that are still “pending” after the cut-off time will receive a new estimated delivery date that will be communicated to the customer.
I am currently not eligible to offer Premium Shipping options because my business model does not meet the eligibility requirements. Can I have an exemption?
We do not grant exemptions for sellers who cannot meet the eligibility requirements.
My carrier does not provide tracking information or is not one of the carriers that Amazon accepts. Can I still offer Premium Shipping Options?
No. We only support selected carriers with whom we can validate tracking. Please visit the Premium Shipping Options Help page for details.
My carrier pick-up is before the cut-off time for Premium Shipping options. Can I change the cut-off time?
No, not at this time.
Due to the carrier shipping delay, my shipping performance metrics is below the required threshold. Will I be considered as an exception and regain my eligibility to offer Premium Shipping options?
No, the carrier shipping does affect your eligibility to offer Premium Shipping options. For disaster and accident, if the delay is officially announced, we may consider. In such case, kindly contact the Technical Support team.
For the offers that need customer’s confirmation before shipping, due to the customer confirmation the offer got delay or canceled. The shipping performance metrics is now below the required threshold. Will I be considered as an exception and regain my eligibility to offer Premium Shipping options?
No, the customer confirmation does affect your eligibility to offer Premium Shipping options. Kindly offer items that can be sent as Premium Shipping options only.