On this page, you will learn how to use the Shipment Reconciliation tool, which you can find in the Reconcile tab of the Summary page in your shipping workflow.
After your shipment has arrived at an Amazon fulfillment center, the Shipment Contents tab on the Summary page will display the status of the units as they are received. If there are any differences between what you have sent in the shipment and what is received, use the tools on the Reconcile tab to:
If your shipment is not eligible for reconciliation it may be for one of several reasons :
To be eligible for research, your shipment must meet all of the following conditions:
|Proof of delivery||
For small-parcel shipments, Amazon needs the tracking numbers for all of the packages shipped. If you did not provide these when you created the shipment, enter them on the Track Shipment tab.
|All boxes of one shipment have been received||If you sent your shipment in multiple boxes, they may be delivered to our fulfillment centers at different times. Amazon cannot begin researching discrepancies until all of the boxes in your shipment have arrived and been received.|
|Shipment eligibility date has been reached||
Your shipment will be eligible for investigation on or after the date shown in the Reconcile section of your shipment summary.
Waiting until that date helps ensure that the products in your shipment have had enough time to be processed and, if necessary, shipped to other fulfillment centers.
Request was submitted within nine months of delivery
After delivery of your shipment, notify us of any discrepancies in the shipment within nine months of arrival at the fulfillment center, to give our researchers the opportunity to search for your missing units.
After this time has passed, you will no longer be eligible to submit a request for reconciliation on missing units, in accordance with the FBA lost and damaged inventory reimbursement policy.
The Located column explains the item discrepancy or a previous reconciliation. You can find this information by hovering over the arrow next to the quantity.
|Received||These products are accounted for through the standard receiving process. The Received quantity is displayed on the Shipment contents tab.|
|Auto-reconciled||When possible, we investigate product discrepancies automatically and add the reconciled units to your shipment. You can see additional details for your automatically reconciled units in the Located column on the Reconcile tab.|
|Reimbursement||If Amazon accepts responsibility for lost or damaged products, they are accounted for as Reimbursement. Reimbursement amounts are listed on the Transactions View tab of the Payments report.|
Products in the shipment that are eligible for additional research will have an option for you to select an action in the Status/Action Required column. This information helps Amazon complete the research and resolve issues efficiently. Products must have a status and/or action selected before you can preview and submit the research request.
|Units not shipped||You have confirmed that you or your supplier did not ship these units or shipped a different product instead.|
|Missing – please research||You have confirmed that these units were included in your shipment, and you need Amazon to research further.|
|Extra units shipped||You have confirmed that you or your supplier included extra units or a different product than was originally recorded on your shipment.|
|Unexpected – please research||You have confirmed that these units were not included in your shipment, and you need Amazon to research further.|
|No action required||The product has been reconciled automatically, so no further action is necessary.|
|Pending dangerous goods (hazmat) review||
To ensure that the inventory in our fulfillment centers is safe for customers and transport, your products may be reviewed for compliance with our requirements for dangerous goods. While these products are under review, they cannot be received at the fulfillment center. Learn more about the FBA dangerous goods review process.
|Submitted||The product has already been submitted through the Reconcile tab, so no further action is required.|
Use the Choose File button to select all documents and the Upload button to attach documents to the research request. Certain documents are required for Amazon to research the discrepancies; uploading them will help Amazon resolve the research request as quickly as possible.
Amazon requires the following documents to be submitted with the research request:
For any additional discrepancies, you can ask Seller Support to investigate. Describe the discrepancy in the form provided. This information helps Amazon complete the research and resolve issues as quickly as possible.
|Information type example||Description|
|Any known discrepancies||Did you or your supplier ship more or fewer units than you originally expected? Did you or your supplier ship the wrong product?|
|A description of the shipping boxes||Our team does a physical check of the fulfillment center, so information about the color, size, or any distinguishing marks on your shipping boxes can help us find them more quickly.|
|Product codes||Verify the UPC, EAN, or JAN on your products. Does it match the product code shown in Seller Central?|
|Any prep activity that was missed||An item that was not properly prepped before being shipped can cause delays in the receiving process, as we must prep the item for you.|
After you have classified the discrepancies remaining on your shipment, click Preview your request, review the information, and, if everything is correct, click Submit Request. The submission will create a case with Seller Support for the products that require research.
After submitting the request, you will be provided with a case number, which will also be shown in the Shipment Reconciliation tool when you next visit the page. You can watch for status updates and communications by clicking on the case number or going directly to your Case Log.