Manage Cash On Delivery and Convenience Store Payment Orders
Here you can learn how to manage Cash On Delivery and Convenience Store Payment orders, shipments, payments, refunds, and other related features.
Before starting to use the Cash On Delivery feature
If you use your own system or tool for order management, make sure that your system can process Cash On Delivery orders before you activate the feature. If you manage orders using the Order Report or a feed, make following changes to your system accordingly.
Changes with the Cash On Delivery feature:
- You will have several additional columns in the Order Reports
- You need to add a column on the Shipping Confirmation template and the Order Update template for COD order confirmation
- A new column will be added on the Inventory Report
Before you activate the Cash On Delivery feature, make sure your system can support the addition of new columns. If above changes are not applied to your system appropriately, Cash On Delivery orders may not be processed. Please note that even if you deactivate the Cash On Delivery feature, the newly added columns will not be removed automatically.
You need to confirm shipment without delay or it may result in the suspension of your seller account.
You are allowed to charge only for the collectable amount of the Cash On Delivery order. This is the amount indicated on the Manage Orders page, Order Reports, and Packing Slips. If you charge the buyer more than the indicated amount, your seller account may be suspended.
Buyers can use Amazon Gift Card or Amazon Points to prepay a part of the payment, which will be deducted from the total collectible amount of the order. You will receive the prepaid amount from Amazon Payment in the same way as credit card payments.
It is your responsibility to collect the payment from the buyer through a shipping carrier. Please note that Amazon does not take any responsibility in the event that COD orders were not processed appropriately or you fail to collect the payment.
Activate/Deactivate the Cash On Delivery or Convenience Store Payment feature for specific SKUs
If you have products for which Cash On Delivery or Convenience Store Payment cannot be applied (such as expensive products), you can deactivate the Cash On Delivery feature for the individual SKUs.
Deactivate the Cash On Delivery or Convenience Store Payment feature from the Add a Product page
Click the Offer tab on the Add a Product page. Then remove the check next to Cash On Delivery under Optional Payment Settings, and click the Save and finish button. It can take about 15 minutes for the change to be reflected.
Deactivate the Cash On Delivery or Convenience Store Payment feature using a feed
Even if you use the Inventory Loader file or Inventory file to update your product information, you can activate/deactivate the Cash On Delivery or Convenience Store Payment feature for specific SKUs individually. Download the latest Inventory file template and specify an appropriate value for the payment method in the "excluded payment method (optional-payment-type-exclusion)" column based on the data definition tab information.
Inventory Report
If you activate the Cash On Delivery payment method, "excluded payment method" (optional-payment-type-exclusion) is displayed in the last column of the Inventory Reports noted below.
- Active Listings Report
- Open Listings Report
When you deactivate the Cash On Delivery or Convenience Store Payment method for a certain SKU, one of the following values is displayed in the column. If the column is blank, it means that no payment method has been deactivated.
| Displayed Value | Description |
|---|---|
| cash_on_delivery | Cash On Delivery deactivated |
| cvs | Convenience Store Payment deactivated |
| cash_on_delivery,cvs | Both Cash On Delivery and Convenience Store Payment deactivated |
Cash On Delivery orders
You can manage Cash On Delivery orders on the Manage Orders page or using a feed.
Manage Cash On Delivery orders on the Manage Orders page
For Cash On Delivery orders, "Cash On Delivery" is displayed in the Order ID field on the Manage Orders page.
As Cash On Delivery order management is different from other orders, you may want to search for Cash On Delivery orders only, in order to process them all at once. To display Cash On Delivery orders only, use Payment Method as a search condition in the search box, and select Cash On Delivery option.
To confirm shipment for Cash On Delivery orders, check the box next to "This is a Cash On Delivery order. The amount to collect is XX JPY." displayed on the Shipping Confirmation page. By checking the box, you can reconfirm that the order is a Cash On Delivery order. All COD orders requireTracking IDs. When you have multiple shipments in a single order, you will need an individual Tracking ID for each shipment. These individual Tracking IDs may or may not be all identical, depending on the shipping carrier you use.
Buyers pay Cash On Delivery fee defined by Amazon. The fee is divided proportionally among the items in an order, and is displayed on each item line on the Order Detail page. The total amount of the Cash On Delivery fee is displayed to the buyer when the order is placed, and the same amount is also indicated on the packing slip. When a shipment is confirmed for a Cash On Delivery order, Amazon charges the referral fee to your seller account.
A COD order is canceled or returned
- Cash On Delivery orders can be canceled like standard orders.
- When a Cash On Delivery order is returned due to an unknown shipping address or the buyer's refusal to receive the item, select "Shipping Address Undeliverable" or "Refused Delivery" as the Reason for refund. When this process is complete, the referral fee charged to your seller account will be deducted.
Manage Cash On Delivery orders using a feed
Order Report
When you activate the Cash On Delivery feature, the following four columns are added to the Order Report, Pending Order Report, and Unshipped Order Report. For Cash On Delivery orders, the following values are displayed as appropriate.
| Column | Description |
|---|---|
| Payment Method (payment-method) | Payment method selected by the buyer. COD: Cash On Delivery (Blank): Other payment method |
| Cash On Delivery Collectible Amount (cod-collectible-amount) | Amount to be collected through a carrier. When a partial amount is prepaid, the amount here is the total amount minus the prepaid amount. When multiple items are included in one order, the total amount of the order is displayed on each item line. |
| Prepaid amount (already-paid) | Partial amount prepaid by a buyer using Amazon Gift Cards or Amazon Points. Because the prepaid amount will be paid by Amazon separately, do not collect this amount from the buyer. When multiple items are included in one order, the total amount of the order is displayed on each item line. |
| Cash On Delivery fee (payment-method-fee) | Cash On Delivery fee. When multiple items are included in one order, the fee is divided proportionally among the items and displayed on the respective lines. The sum total of the amounts of each of the item lines becomes the total amount of the order. |
Shipping Confirmation Template
You must specify "DirectPayment" in the cod-collection-method column for Cash On Delivery orders. If you submit a Shipping Confirmation feed without specifying the value, an operation error will occur. Please be sure to specify "DirectPayment" for Cash On Delivery orders.
Please download the latest Shipping Confirmation template and refer to the data definition.
Refunds for Cash On Delivery Orders
If a buyer returns a Cash On Delivery order, you are required to refund the product charge to the buyer. When a refund is issued, Amazon refunds the amount to the buyer as Amazon Gift Card, bank transfer, or a combination of both and the refunded amount is deducted from your seller account. If Amazon Points are used for payment, the points used will be refunded to the buyer's account.
- Please note that the buyer receives the refund from Amazon although the payment was made directly to you via a shipping carrier. A refund is processed by the seller but the buyer receives the refund from Amazon.
- Because a seller collects the payment via a shipping carrier outside the Amazon's system, Amazon can not confirm if the payment has been made. Therefore, it is the seller's responsibility to ensure that the payment has been collected before issuing a refund.
- If the reason for a COD order return is due to an undeliverable shipping address or the buyer's refusal to receive the order, select "Shipping Address Undeliverable" or "Refused Delivery" accordingly for the Reason for refund, and make the refund for the full amount. It is important to specify the appropriate value as the referral fee charged to your seller account is refunded when either of these reasons is specified. In such a case, as the amount of the order is not collected, the buyer does not receive a refund. If the buyer prepaid a partial amount using Amazon Gift Cards, the prepaid amount is refunded to the buyer via Amazon Gift Cards. If the buyer prepaid a partial amount using Amazon Points, the prepaid points are refunded to the buyer's account.
Refunds can be issued from the Manage Orders page or by feed.
Issue a refund from the Manage Orders page
When you issue a refund for Cash On Delivery orders, you also need to refund the Cash On Delivery handling fee to the buyer. For an order with multiple items, the handling fee is prorated to each item so a partial refund for the handling fee is possible. To issue a refund for COD handling fee, go to Manage Orders and select Partial Order tab.
Before you issue a refund, confirm the order details and check the box next to "I acknowledge that this is a Cash On Delivery order."
In the event that an item is returned due to Shipping Address Undeliverable or Refused Delivery, issue a full refund by specifying the corresponding reason for the refund, and check the box to confirm that it is a Cash On Delivery order.
Issue a Refund Using an Order Update Template
Order Update (Refund) template
The latest Order Update template includes columns related to Cash On Delivery. Before submitting a feed for refunds, make sure the payment amount for the Cash On Delivery orders has been collected. When a refund is issued for Cash On Delivery orders, specify the values noted below.
-
Cash On Delivery (cod-collection-method): Specify "DirectPayment" to confirm it is a Cash On Delivery order.Note: If you submit a refund feed for Cash On Delivery orders without specifying the value, an operation error occurs.
- Adjusted Cash On Delivery fee amount (payment-method-fee-adj): Specify the amount of the Cash On Delivery fee to be refunded.
Payment for Cash On Delivery Orders
If you activate the Cash On Delivery feature, you can see the amount collected (or to be collected) from a buyer in the Payment Amount field on the Payment Summary, Payment Transactions and Payment Transaction Detail pages.
For Cash On Delivery orders, you can see the amount to be collected from a buyer on the Payment Transaction Detail page, and you can also see the amount to be reflected in your balance. If a buyer has paid only by the Cash On Delivery payment method, the Amazon fees and the Cash On Delivery collectible amount are displayed with a minus.
If a buyer made a partial payment in advance with Amazon Gift Cards or Amazon Points, the prepaid amount will be reported to your account as sales and the referral fee is charged to your seller account. Your funds increase or decrease depending on the amount paid using Amazon Gift Cards or Amazon Points.
Settlement Report
Settlement Report format remains unchanged even if you activate the Cash On Delivery feature. If there are Cash On Delivery transactions, COD code will be displayed in the following columns with corresponding amount.
| Column | Amount |
|---|---|
| price-type | COD (Cash on Delivery) |
| price-amount | The amount corresponding to price-type |
| direct-payment-type | CollectOnDeliveryRevenue (Sales from Cash On Delivery orders) |
| direct-payment-amount | The amount corresponding to direct-payment-type |
Granting Amazon Points
For Cash On Delivery orders, Amazon Points will be granted to the buyer 45 days after the seller confirms the shipment in Seller Central.
Please refer to the following help pages for managing Cash On Delivery orders and other related topics:
To see the Help page on Cash On Delivery for customers, visit the following:
- Fee for cash on delivery
- Manage Cash On Delivery and Convenience Store Payment Orders
