Sell on Amazon Sign In
This article applies to selling in: Japan

Cash On Delivery

Frequently Asked Questions

Note: Before using the Cash On Delivery feature, please refer to the Cash On Delivery Terms and Conditions and Important Notes below.

Fee for cash on delivery

What payment methods can buyers use?

Buyers can select to prepay the product charge using Convenience Stores, ATMs, Net Banking, or e-Money, or to pay Cash On Delivery, in addition to credit cards, Amazon Gift Cards and Amazon Points.

Please refer to Cash On Delivery for the customer help page about Cash On Delivery payment.

How can I start using Cash On Delivery?

If you want to use the Cash On Delivery feature, you are required to agree to the Cash On Delivery Terms and Conditions in advance.

To use the Cash On Delivery feature, you must make a contract with your carrier and prepare a dedicated form. Please make sure that your system can appropriately manage Cash On Delivery orders.

It is your responsibility to collect the collectible amount from the buyer through a carrier. Please note that Amazon does not take any responsibility in the event that you fail to appropriately manage Cash On Delivery orders or fail to collect the collectible amount from the buyer.

Am I eligible to use Cash On Delivery?

Amazon has eligibility criteria for sellers to use the Cash On Delivery feature. Sellers who are eligible to use the Cash On Delivery feature can see a box to activate the Cash On Delivery feature in the Charge Method section on the Seller Account Information page.

If you activate the feature by checking the box, buyers become able to select Cash On Delivery when purchasing the items you listed. Other than the subscription fee or referral fee, additional fees such as a special application fee or usage fee are not required to use the Cash On Delivery feature.

If you cannot see the above box or cannot activate the setting, you do not meet the eligibility criteria and cannot use the Cash On Delivery feature.

Can I set a Cash On Delivery fee?

One common Cash On Delivery fee defined by Amazon is applied to all sellers. Sellers cannot set up the Cash On Delivery fee individually.

I want to stop using Cash On Delivery. How can I deactivate it?

After you activate the Cash On Delivery feature, you can deactivate the feature at any time according to your needs.

To suspend the Cash On Delivery feature, deactivate the Cash On Delivery option from the Charge Method section on the Seller Account Information page.

Once you deactivate the Cash On Delivery feature, you will not receive new Cash On Delivery orders, but if you received orders that were submitted before you deactivated the feature, such orders are still effective, so you are required to process the orders appropriately.

Can I deactivate Cash On Delivery per SKU?

If you have products for which Cash On Delivery cannot be applied (such as expensive products), you can deactivate the Cash On Delivery feature for the individual SKUs.

  • Remove the check next to Cash On Delivery under Optional Payment Settings on the Add a Product page, and click the Save and Finish button. It can take about 15 minutes for the change to be reflected.
  • If you deactivate the feature for specific SKUs using a feed, please download the latest Inventory File, Listing Loader (L) File, Inventory Loader (I) File, or Music Loader File and specify appropriate data based on the data definition.

My inventory is out-of-stock. What should I do?

If an item cannot be shipped due to it being out of stock, please cancel the order.

If you notice that an item in a pending order is out of stock, you can cancel the pending order.

How do I know a buyer selected Cash On Delivery for an order?

"Cash On Delivery" is displayed on the Manage Orders page for Cash On Delivery orders.

Buyers can prepay part of the amount of an order using Amazon Gift Cards or Amazon Points. In this case, the prepaid amount is credited to your sales and the referral fee is charged to your seller account. Your funds increase or decrease depending on the amount paid using Amazon Gift Cards or Amazon Points.

The Cash On Delivery collectible amount is the total amount of the order minus the prepaid amount. When you request delivery by a carrier using Cash On Delivery, always use the Cash On Delivery collectible amount.

I cannot send a shipping confirmation. Why?

To confirm shipment for Cash On Delivery orders, check the box next to "This is a Cash On Delivery order. The Cash On Delivery collectible amount is XX yen," displayed on the Shipping Confirmation page.

By checking the box, you can reconfirm that the order is a Cash On Delivery order. A Tracking ID or a Tracking Number is required for each Cash On Delivery order.

The customer’s ship-to address is invalid. I should not to ship out the product.

Please contact the buyer from messages screen, and ask the customer to reply until a certain date. If the buyer will not answer you until the date, cancel the order. See help page to cancel the order.

The product was returned since a seller rejected to receive the products or the ship-to address was invalid. I cannot collect the collectible amount. What should I do?

When an item ordered using Cash On Delivery is returned due to an unknown shipping address or because the buyer refuses to receive the item, issue a full refund by selecting "Missed Fulfillment Promise" or "Refused Delivery" as the Reason for refund. As the referral fee charged to your seller account is refunded when either of these reasons is specified as the Reason for refund, it is important to specify the appropriate value. In this case, as the amount of the order is not collected, the buyer does not receive a refund, but if the buyer prepaid a partial amount using Amazon Gift Cards or Amazon Points, the prepaid amount is refunded via Amazon Gift Cards to the buyer using it or via Amazon Points to the buyer using it.

With the refund process, the referral fee charged to you by Amazon at the time of shipping is refunded to your payment account.

It is your responsibility to collect the collectible amount from the buyer through a carrier.

Please note that Amazon does not take any responsibility in the event that you fail to appropriately manage Cash On Delivery orders or fail to collect the collectible amount from the buyer.

How can I issue a refund?

If a buyer returns an item from a Cash On Delivery order, you are required to issue refund to the buyer of the amount you received. You can issue a refund from Seller Central.

When a refund is issued, Amazon refunds the amount to the buyer via Amazon Gift Cards and/or cash through bank transfer, and the refunded amount is then deducted from your seller account.

Because a seller collects the collectible amount directly from a buyer through a carrier, Amazon does not know if the seller has collected the amount from the buyer.

It is the seller’s responsibility to make sure that the collectible amount has been collected before issuing a refund for Cash On Delivery orders.

When you issue a refund, click the Refund button on the Manage Orders page to confirm the order details and check the box confirming it is a Cash On Delivery order.

Can I choose a refund method?

The refund method depends on the payment option selected by a buyer. When a buyer paid by credit card, the amount is refunded to the credit card.

When a buyer paid using Amazon Gift Cards, Convenience Stores, ATMs, Net Banking, e-Money, or Cash On Delivery, the amount is refunded via Amazon Gift Cards and/or cash through bank transfer. When a buyer paid using Amazon Points, the amount is refunded via Amazon Points.

If a buyer contacts you about payment, please suggest contacting Amazon customer service.

How can I refund the Cash On Delivery fee?

When you issue a full refund for Cash On Delivery orders, the Cash On Delivery fee (JPY 330) is refunded to the buyer as well.

You can select whether or not to refund the Cash On Delivery fee by selecting "Partial Refund."

The Cash On Delivery fee is divided proportionally by order items, so you can refund a partial amount of the Cash On Delivery fee by issuing a refund for targeted order items.

My system doesn't work when the Cash On Delivery feature is enabled.

If you use your own system to manage orders, make sure that Cash On Delivery orders can be appropriately managed by your system before you activate the Cash On Delivery feature.

If you activate the Cash On Delivery feature without applying required changes to your system, there is a risk that your system will not be able to manage orders.

Please note that even if you deactivate the Cash On Delivery feature, the new columns on the reports are not removed.

For a system provided by a third party, please consult the software development vendor.

Is there any change in the reports?

Order Report

When you activate the Cash On Delivery feature, the following four columns are added on the Order Report, Pending Order Report, and Unshipped Order Report. For Cash On Delivery orders, the following values are displayed.

Column Description
Payment Method (payment-method) Payment method selected by the buyer.

COD: Cash on Delivery

(Blank): Other payment method

Cash On Delivery Collectible Amount (cod-collectible-amount) Amount to be collected through a carrier.

When a partial amount is prepaid, the amount here is the total amount minus the prepaid amount. When multiple items are included in one order, the total amount of the order is displayed on each item line.

Prepaid amount (already-paid) Partial amount prepaid by a buyer using Amazon Gift Cards or Amazon Points.

Because the prepaid amount will be paid by Amazon separately, do not collect the amount from the buyer. When multiple items are included in one order, the total amount of the order is displayed on each item line.

Cash On Delivery fee (payment-method-fee) Cash On Delivery fee.

When multiple items are included in one order, the fee divided proportionally among the items is displayed on each line. The sum total of the amounts of each of the item lines becomes the total amount of the order.

Inventory Report

If you activate the Cash On Delivery payment method, "excluded payment method (optional-payment-type-exclusion)" is displayed in the last column of the following Inventory Reports.

  • Active Listings Report
  • Open Listings Report

When you deactivate the Cash On Delivery or Convenience Store Payment payment method for a certain SKU, one of the following values is displayed in the column. If the column is blank, it means that no payment method has been deactivated.

Displayed Value Description
cash_on_delivery Cash On Delivery deactivated
cvs Convenience Store Payment deactivated
cash_on_delivery,cvs Both Cash On Delivery and Convenience Store Payment deactivated

Settlement Report

Even if you activate the Cash On Delivery feature, the Settlement Report format is not changed. If there are any Cash On Delivery orders, the Cash On Delivery related code and the amount are displayed in the following columns on the Settlement Report.

Column Amount
price-type COD (Cash on Delivery)
price-amount The amount corresponding to price-type
direct-payment-type CollectOnDeliveryRevenue (Sales from Cash On Delivery orders)
direct-payment-amount The amount corresponding to direct-payment-type

Is there any change in the feed templates?

Shipping Confirmation Template

You must specify "DirectPayment" in the cod-collection-method column for Cash On Delivery orders. If you submit a Shipping Confirmation feed without specifying the value, an operation error occurs. Be sure to specify "DirectPayment" for Cash On Delivery orders.

Note: Please download the latest Shipping Confirmation template and refer to the data definition.

When one order includes more than one item and they are split into two or more shipments, you must send the Shipping Confirmation template after all the shipments are completed. This means that you always send a Shipping Confirmation template only once.

Order Update (Refund) Template

On the latest Order Update template, new columns related to Cash On Delivery are added. Before submitting a feed for refunds, make sure the payment amount for a Cash On Delivery order has been collected.

When a refund is issued for a Cash On Delivery order, specify the following values:

  • Specify "DirectPayment" in the Cash On Delivery (cod-collection-method) column to confirm it is a Cash On Delivery order.
    Note: If you submit a refund feed for a Cash On Delivery order without specifying the value, an operation error occurs.
  • Specify the amount of the Cash On Delivery fee to be refunded in the Adjusted Cash On Delivery fee amount (payment-method-fee-adj) column.

Inventory File, Listing Loader (L) File, Inventory Loader (I) File, Music Loader File

On the latest Inventory File, Listing Loader (L) File, Inventory Loader (I) File, and Music Loader File, a new excluded payment method column is added. If you deactivate Convenience Store Payment or the Cash On Delivery feature for specific SKUs, you must specify one of the following values. If the column is blank, it means that no payment method is deactivated.

Note: If you cancel the previous setting and set "no excluded payment type," use exclude_none.

Value Description
exclude cod Cash On Delivery deactivated
exclude cvs Convenience Store Payment deactivated
exclude code, cvs Both Cash On Delivery and Convenience Store Payment deactivated
exclude_none no excluded payment type

Sign in to use the tool and get personalized help (desktop browser required). Sign In


Reach hundreds of millions of customers

Start selling on Amazon


© 1999-2021, Amazon.com, Inc. or its affiliates