When selling on our website as an international seller, there are important requirements you must follow to ensure a great experience for customers. Understanding and complying with these requirements is essential for successful international selling and is required for your participation in Amazon's international selling programs.
Before you begin selling on an Amazon marketplace website in a country outside your business location, you need to provide a bank account in a country supported by Amazon in order to get paid. In addition, you should understand the laws that apply to you as a seller on our website, and you must only list and sell products that comply with those laws. You should consult with your legal and tax advisers who understand the requirements that may apply to you so that you only offer products on the Amazon marketplace website that:
Please confirm that you have (as you deem necessary) consulted with your legal and tax experts and carefully considered the following criteria. You agree to supply products on the Amazon website only in cases where all of the following conditions are met.
The following apply for each product you offer, promote or sell on an Amazon marketplace website:
You will be responsible for meeting the shipping expectations for all orders you receive.
Do not expose customers to customs delays and additional duties and taxes on their purchases. You are responsible for complying with all import and export obligations and for payment of all applicable duties and customs fees. In short, customers must receive exactly what they order without any additional charges or fees and within the estimated delivery date posted with your offer on the Amazon marketplace website.You must be prepared to respond quickly to customer contacts in Japanese.
Customers expect prompt, helpful service when they have questions or concerns about your products. You should have customer service specialists who (i) understand your products, (ii) know where the customer's product is and when it will be delivered, and (iii) are able to respond quickly (but in any case within 24 hours) to customer e-mail contacts in the language of the Amazon marketplace website in which you are registered to sell.
When you interact with Amazon Customer Service or Seller Support, you are required to communicate in Japanese.
The laws of each country are different (and laws may vary within countries). As the seller of your products, it is your responsibility to ensure that you do not present customers with offers for your products unless you have confirmed that you are permitted, under all applicable laws, to sell and deliver the product to all potential customers.
For example, you should confirm that:
Returns: You will either (i) provide customers with a local return address within Japan (i.e., if you list an offer on Amazon.co.jp, the local return address must be within Japan) or (ii) pay the return shipping costs to have the item returned to an international location. This may be in the form of a prepaid returns label or a reimbursement of return shipping costs incurred by the buyer.
If you use a freight forwarder or other third-party service to forward a return shipment from the return address to another location, you will accept the return and process the refund immediately after the returned item has reached the return address provided to the buyer. The buyer is not responsible for any issues that occur in transit after the package has reached the return address you provided.
If Amazon determines, in its discretion, that you did not provide a local return address and did not pay or reimburse a buyer for the shipping costs for a return to an international address, Amazon may refund the buyer for any applicable return shipping expenses, and you will promptly reimburse Amazon for these expenses according to the terms of your seller agreement.
Before you begin using Fulfillment by Amazon (FBA) in a country outside your business location, you need to provide a bank account in a country supported by Amazon in order to get paid. In addition, please carefully consider the following matters with your legal and tax experts (as you deem necessary) and only participate in the FBA service when you comply with all of the following:
If you choose to send inventory directly to Amazon from outside Japan, you must use an import broker (either one of your own choosing or one designated by Amazon). All inventory sent directly to Amazon from outside Japan must be sent under "Delivery Duty Paid destination" freight terms with all relevant import duties and other taxes paid. Amazon will not be responsible for any import duties, taxes, collect freight or miscellaneous charges associated with importation into Japan.
If you choose to send inventory directly to Amazon from outside Japan, you will need to obtain an import surety bond.
If you choose to send inventory directly to Amazon from outside Japan, you will list yourself as the importer and consignee, will not mention Amazon as the importer or consignee, and will register as a non-resident importer as necessary. Amazon will not act as importer of consignee of this inventory.
Amazon is currently unable to return FBA inventory to an address outside Japan. Furthermore, the FBA service does not currently support pick-up options for sellers at our fulfillment centers. If you wish to have your inventory returned to you, you must supply a return address in Japan.
By having inventory within Japan, you may be liable for applicable taxes in Japan.