Assigning the correct condition to each product you list on Amazon is the first step toward providing a great customer experience. It is important to make a careful assessment of your product before specifying its condition.
Items listed as collectible must provide added value; for example, they must feature an autograph or be an out-of-print edition. Provide a detailed description of the collectible aspects that justify the special value.
For information about selecting a condition for your product, see Selecting Conditions.
Items in any of the following conditions are unacceptable for listing on Amazon:
The following items cannot be offered as “new” products on Amazon:
Furthermore, when listing used items, list promotional goods, prize goods, or extras in the condition column.
The following category-specific condition guidelines should be used as indicated in addition to or in place of the general condition guidelines.
Items listed as collectible must provide added value; for example, they must feature an autograph or be an out-of-print edition. Provide a detailed description of the collectible aspects that justify the special value.
When listing used items, use the table below as a guide to condition type. If the product's condition differs between columns (i.e. if the "Usage condition differs from the "Damage/staining to item, bundled items, or parts/components" column), choose the worst condition as the overall condition type, then use the condition-details field to provide further details. We also recommend uploading images that demonstrate the condition of the item.
Condition | Usage | Damage/staining to item, bundled items, or parts/components | Bundled items when purchased new (including instruction manual) | Parts/components when purchased new | Original manufacturer's box when purchased new | Product warranty and functional guarantee |
---|---|---|---|---|---|---|
New | Unopened and unused | None at all | Everything included | Everything included | Yes | If the manufacturer provides a warranty, items for which the manufacturer’s designated warranty period has already commenced or expired cannot be offered as new products. |
Used - Like New | Limited use (cannot visibly tell that it has been used) | None at all | Everything included | Everything included | Yes | A minimum 30-day functional guarantee must be provided if the manufacturer's warranty has expired. (Returns must be accepted if the item stops working within 30 days) |
Used - Very Good | Limited use | Little | Some items are missing, but the item still works largely as it did out of the box with no problems | Some parts are missing or have been replaced, but the item still works largely as it did out of the box with no problems | Yes | A minimum 30-day functional guarantee must be provided if the manufacturer's warranty has expired. (Returns must be accepted if the item stops working within 30 days) |
Used - Good | Heavy use | Heavy | Some items are missing, but the item still works largely as it did out of the box with no problems. | Some parts are missing or have been replaced, but the item still works largely as it did out of the box with no problems. | Yes | A minimum 30-day functional guarantee must be provided if the manufacturer's warranty has expired. (Returns must be accepted if the item stops working within 30 days) |
Used - Acceptable | Heavy use | Heavy | Some items are missing, but the item still works largely as it did out of the box with no problems. | Some work needed prior to use, such as limitations caused by consumable items that haven't been replaced. | Missing/incomplete | A minimum 30-day functional guarantee must be provided if the manufacturer's warranty has expired. (Returns must be accepted if the item stops working within 30 days) |
Unacceptable | -- | Damage that interferes with use | Missing items that renders the item unusable by itself | Item cannot be used by itself as components or consumable parts have not been replaced | -- | None |
Items listed as collectible must provide added value; for example, they must feature an autograph or be an out-of-print edition. Provide a detailed description of the collectible aspects that justify the special value.
When listing used items, use the table below as a guide to condition type. If the product's condition differs between columns (i.e. if the "Usage" condition differs from the "Damage/staining to item, bundled items, or parts/components" column), choose the worst condition as the overall condition type, then use the condition-details field to provide further details. We also recommend uploading images that demonstrate the condition of the item.
Register it as a used item if the warranty from the manufacturer has already commenced or ended.
Condition | Usage | Damage/staining to item, bundled items, or parts/components | Bundled items when purchased new (including instruction manual) | Parts/components when purchased new | Product warranty and functional guarantee |
---|---|---|---|---|---|
New | Unopened and unused | None at all | Everything included | Everything included | If the manufacturer provides a warranty, items for which the manufacturer’s designated warranty period has already commenced or expired cannot be offered as new products. |
Used - Like New | Limited use (cannot visibly tell that it has been used) | None at all | Everything included | Everything included | A minimum 30-day functional guarantee must be provided if the manufacturer's warranty has expired. (Returns must be accepted if the item stops working within 30 days) |
Used - Very Good | Limited use | Little | Some items are missing, but the item still works largely as it did out of the box with no problems | Some parts are missing or have been replaced, but the item still works largely as it did out of the box with no problems | A minimum 30-day functional guarantee must be provided if the manufacturer's warranty has expired. (Returns must be accepted if the item stops working within 30 days) |
Used - Good | Heavy use | Heavy | Some items are missing, but the item still works largely as it did out of the box with no problems. | Some parts are missing or have been replaced, but the item still works largely as it did out of the box with no problems. | A minimum 30-day functional guarantee must be provided if the manufacturer's warranty has expired. (Returns must be accepted if the item stops working within 30 days) |
Used - Acceptable | Heavy use | Heavy | Some items are missing, but the item still works largely as it did out of the box with no problems. | Some work needed prior to use, such as limitations caused by consumable items that haven't been replaced. | A minimum 30-day functional guarantee must be provided if the manufacturer's warranty has expired. (Returns must be accepted if the item stops working within 30 days) |
Unacceptable | -- | Damage that interferes with use | Missing items that renders the item unusable by itself | Item cannot be used by itself as components or consumable parts have not been replaced | None |
Books Condition Guidelines | ||
---|---|---|
Books with ISBNs/Comic sets without ISBNs | Books without ISBNs (antique books) | |
New | A complete, unused copy. It has not been read yet. The dust cover and original protective wrapping, if any, are intact. All supplementary materials are included and all access codes for electronic material, if applicable, are valid and/or in working condition. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition. You must list new books with list price when those books are compiled Japanese Resale Price Maintenance contract. | Not acceptable |
Used - Like New | A complete copy with almost no sign that it has been read. The cover and pages have no writing or creasing. They are suitable as gifts. Books that are marked as “Bargain” may be offered under this condition if it is in the same condition as when it was purchased as a “Bargain” book. | As described on the left. If the paper condition has changed due to age, state this clearly in the comments field. |
Used - Very Good | A copy that has been used, but is in very good condition. It contains all its pages and there is no handwriting or highlighting. The spine is also undamaged. | A copy that shows signs of age, but does not have any particular flaws. There is no handwriting or highlighting. If there is damage to the cover or pages, state this clearly in the comments field. |
Used - Good | A copy that has been used, but is still in good condition. The pages and cover are complete (including dust jacket, where applicable), but there is some visible damage to the spine. Handwriting and highlighting must not feature on more than half the pages. There may be an ownership stamp or label. | A copy that shows signs of age and slight damage. Handwriting and highlighting may feature on some pages. There may be an ownership stamp or label. State the condition of the book clearly in the comments field. |
Used - Acceptable | A copy that can be read with no problems. There is no damage to the pages or cover (a missing dust jacket is still acceptable), and even if there is a great deal of handwriting or highlighting with a pen or marker, the text is still in a readable condition. Bundled materials may be missing. ("Bundled materials" refers to anything included with the original book. Unlike books with optional bonus items, books are not given different ISBNs depending on whether it comes with bundled materials or not. Example: Books with CDs included, etc. Note: Bundled materials may not be sold separately.) If the book is not bound or was never bound, no pages are missing and the text can still be read with no problems. Even if there is a great deal of handwriting or highlighting made with a pen or marker, the text can still be read clearly. |
A copy that shows signs of age, tearing, and other extensive damage, or is not bound or was never bound. There are no missing pages (a missing dust jacket is still acceptable), and even if there is handwriting or highlighting, the text is still in a readable condition. State the condition of the book clearly in the comments field. |
Unacceptable books | Copies with molding, severe soiling or odor, other cosmetic damage, missing pages, or unreadable text cannot be listed. We also prohibit the listing of sample copies, uncorrected proofs, or other promotional books. | Copies with missing pages. |
Unacceptable book products: Books with bundled materials or other items that differ from the book on the Product Detail Page cannot be listed.
Music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.com.tr Marketplace. Any missing components must be explicitly stated in the description.
Make sure you describe your CDs, MCs, and records accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.
CDs
Unacceptable CDs: Unplayable CDs, re-recorded or copied CDs, or any other disc created by somebody other than the copyright holder.
Records
Unacceptable records:
Jackets (including internal liners) with water damage, tears, chafing, or unnatural amounts of writing, severely affecting the value of the item. Albums for which the jacket is insufficient to prevent the record from falling out.
Unacceptable PC software: PC software that has operational issues. Products that were obtained by illegal means.
Many PC software packages use a product code or password at the time of installation to register the software to the purchaser. If the original owner (seller) is listing the PC software, he/she must provide the buyer with the disc and original product code or password in order to transfer the license to the buyer. Once the sale is complete, the seller may also be required to contact the relevant software publisher to transfer his/her registration, giving the buyer access to all relevant technical support, upgrades and bonuses. Some software may also require an activation key at the time of installation. These keys are uploaded to the software publisher's server, making it difficult to transfer software to a third party. Please check this before listing used PC software on the site.
If the buyer is unable to use the software due to registration-transfer issues, the seller agrees to provide a full refund.
Except “New” condition offers, provide concrete descriptions of the product condition in the condition type field, referring to the following examples. Do not list a product to the same product page if your product does not meet the product specifications or bundled goods described in the product detail page are missing. You cannot list a product if the license for bundled software is no longer valid. Do not list a recycled product for ink cartridge or toner cartridge to the genuine product detail page (neither new nor used condition can be listed). List a recycled product for ink cartridge or toner cartridge as a different product from the genuine product.
Provide concrete descriptions of the item's condition in the condition type field, referring to the following examples.
For Camera and Lens bundled product which originally bundled by the manufacturer, so called Lens Kit or STM Kit, if you sell Camera alone or Lens alone, do not select “New” even if the product is unused. You must select “Good” or “Acceptable” for the condition type and provide descriptions that the product is the part of bundled product.
Cellphones and smartphones In addition to the general condition above, select a condition in accordance with the following criteria.
We suggest that you list videos and DVDs at a price that is the same as or lower than the Amazon price.
Collectible videos and DVDs
Must be rare, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible. We suggest that you list such items at a price that is higher than the Amazon.in price.
New videos and DVDs
A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.
What we will not accept for sale at Amazon: Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through Amazon, as are recordings in which any aspect of the film is missing or obscured.
Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.
Items listed as collectible must provide added value; for example, they must feature an autograph or be an out-of-print edition. Provide a detailed description of the collectible aspects that justify the special value.
Unacceptable videos/DVDs Unplayable items, items with damage to the recording surface, re-recorded or copied items, or any other video or DVD created by somebody other than the copyright holder. Promotional videos/DVDs, or items with partially-missing audio or video tracks, cannot be listed on Marketplace.
Unacceptable video games:
Video games with bonus items: Make sure to state in the condition-details field whether the game comes with any of the additional bundled items with which it was originally sold. Failing to do so may cause the listing's title to be changed from "with bonuses" to "without bonuses" without warning.
Please consult the Listing Guideline of Baby & Maternity for details about adding and listing products.
Items listed as collectible must provide added value; for example, they could be a limited edition. Provide a detailed description of the collectible aspects that justify the special value. Please consult the Listing Guideline of Baby & Maternity for details about listing and adding used baby and maternity clothing.
Unacceptable baby products: Baby products can be listed only if they are safe for use, regardless of their condition. Products cannot be listed if essential parts are missing, the product has safety issues, the product has been subject to a recall, or use of the product poses the risk of injury. Consumable goods, items that have been directly inserted into the user's mouth, or underwear or clothing with obvious stains cannot be listed as used. Promotional products cannot be listed. Products obtained by illegal means cannot be listed.
Note on medical devices: If selling controlled medical devices or highly controlled medical devices, make sure that your permission code and other information set out in the PMD Act* and other laws and regulations, administrative interpretations and guidelines are listed in your seller-information page.
(*)Act on Securing Quality, Efficacy and Safety of Pharmaceuticals, Medical Devices, Regenerative and Cellular Therapy Products, Gene Therapy Products, and Cosmetics (PMD Act) of Japan (Act No. 145 of 1960, as amended).
Only New items are permitted to be sold in the Watch category.
Unacceptable watches: Used items, items obtained via illegal means, products with safety issues, and items subject to a recall cannot be listed. Watches with internal or external damage, or for which all or part of their bundled items missing, cannot be listed as new or outlet products. Click here for a partial list of prohibited parallel import products. Certain Japanese brands only allow their items to be listed by companies recognized as official stores by the manufacturer. Click here for details.
Only New items are permitted to be sold in the Beauty category.
Unacceptable Beauty: Please refer to links below:
Only New items are permitted to be sold in the Pet category.
Consult the Listing Guidelines of Pet Supplies for details about adding and listing products.
"Always follow your veterinarian's instructions when feeding your pet with this product."
If the veterinary diet food product falls under the field of veterinary medication, follow the stipulations in "Adding veterinary medication". Veterinary diet food products may fall under the field of veterinary medication depending on their composition, structure, purpose, effects, and intended usage. Read the Standards for Veterinary Medication Use set out by the Ministry of Agriculture, Forestry and Fisheries below for more details.
Unacceptable pet supplies
All consumable, ingestible, and/or topical products sold on Amazon must be listed in New condition. This includes, for example, items within the Beauty, Food & Grocery, Health Care, and Vitamins & Dietary Supplements categories. To be considered New, items must not have been previously used, be in the original packaging, and be properly prepared, packaged, sealed, and labelled to prevent contamination, spoiling, melting, and damage.
Products cannot be listed in New condition if the items have been used, have any signs of use, damage, or were intended for destruction or disposal or were otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer. For additional information on how to list these items, please refer to the Food & Beverage, Drug & Drug paraphernalia and Dietary Supplements help pages.
To ensure that customers are able to buy with confidence from all sellers on Amazon, you may be required to obtain approval to list certain products. For more information, see Categories Requiring Approval.
Only New items are permitted to be sold in the Clothing & Fashion category.
Unacceptable clothing and fashion apparel: Used items, items obtained via illegal means, products with safety issues, products that use nude imagery, and items subject to a recall cannot be listed. Certain brands can't be listed either if they were obtained via parallel import, individual import representative, or other similar means (including items shipped directly to the buyer from overseas). Click here for a detailed list of prohibitions. Certain Japanese brands only allow their items to be listed by companies recognized as official stores by the manufacturer. Click here for details. Click here for more information on products that use nude imagery. Prohibited listings may be removed from sale immediately upon discovery. Bags, shoes, and leather accessories should be listed under the Shoes & Bags store.
Only New items are permitted to be sold in the Shoes & Bags category.
Unacceptable shoes and bags: Used items, items obtained via illegal means, products with safety issues, and items subject to a recall cannot be listed. Certain brands can't be listed either if they were obtained via parallel import, individual import representative, or other similar means (including items shipped directly to the buyer from overseas). Click here for a detailed list of prohibitions. Certain Japanese brands only allow their items to be listed by companies recognized as official stores by the manufacturer. Click here for details.
Only New items are permitted to be sold in the Jewelry category.
Unacceptable jewelry:
Click here for a partial list of prohibited parallel import products. Certain Japanese brands only allow their items to be listed by companies recognized as official stores by the manufacturer. Click here for details.
Only New items are permitted to be sold in the Drugstore category.
Unacceptable Drugstore products: The following products cannot be listed: Products with missing essential parts (with the exception of the instruction manual). Products that violate the Pharmaceutical Affairs Law or other regulations and ministry guidelines. Products obtained via individual import representative (by which a seller living in Japan accepts orders through Amazon and has products shipped directly from a location overseas). Click here for more information about listing certain Drugstore products sent directly from overseas.
Note on medical devices: If selling controlled medical devices or highly-controlled medical devices, make sure that your permission code and other information set out in the PMD Act* and other related regulations are listed in your seller-information page.
Only New items are permitted to be sold in the Food & Beverage category.
Unacceptable Food & Beverage products: The following products cannot be listed: Products that violate the Food Sanitation Act, Food Labeling Law, or other regulations and ministry guidelines. Products restricted by regulations and ministry guidelines (salt, rice, alcoholic beverages, farm products, etc.) if they were obtained via parallel import, individual import representative, or other similar means (including items shipped directly to the buyer from overseas).Products that require temperature control to maintain safety and quality not held under proper temperature control. Products manufactured without the authorized license or permit. Expired products. Alcoholic beverages from sellers that have not obtained a license for the sale of alcoholic beverages, or that otherwise violate the Liquor Tax Act or other regulations and ministry guidelines.
If order information regarding alcoholic beverages is sent from Amazon to the seller, this means that the purchaser has provided Amazon with his/her date of birth and certified that they are 20 or older.
Unacceptable Kindle accessories: Kindle accessories that have any kind of operational issue whatsoever cannot be listed. Products with damage that may affect their use cannot be listed. Products with missing essential parts (with the exception of the instruction manual) cannot be listed. Items obtained via illegal means, products with safety issues, and Kindle accessories subject to a recall cannot be listed.