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This article applies to selling in: Japan

Convenience Store Payment

Payment method by a buyer

Credit card, Amazon Gift Card, Amazon Points, Convenience Store, ATM, Net Banking, Edy/e-Money and Cash on Delivery can be used.

You can check the help page for buyers from here.

When does a buyer have to pay by?

When using the Convenience Store, ATM, Net Banking, or e-Money payment method, the buyer is required to pay within six days of receiving the Payment ID notification email. If the amount is not paid within six days, the order is automatically canceled.

What is a pending order?

Pending orders are orders for which the payment method has not been verified or the payment process has not been completed. Pending orders are displayed as "Pending" on the order list of Manage Orders.

Do I get buyer's information in the pending orders?

For pending orders, you can view the Order ID, Order Date, SKU, ASIN, Product Name, Price, and Order Quantity, so please ensure you keep the items in stock based on this information. You can see the buyer's information and shipping address after the credit card information is verified or after processing of a Convenience Store, ATM, Net Banking, or e-Money payment.

The product has sold out and cannot be shipped. What should I do?

If the product has sold out and cannot be shipped, cancel the order. If the product sells out while the order is Pending, you can cancel the Pending order.

If the buyer paid at a convenience store, via an ATM, or with electronic money, the refund is made with an Amazon gift card and/or bank transfer at the time the order is canceled.

Do I know the payment method that a buyer use?

To protect the buyer's personal information, Amazon does not disclose the payment methods selected by buyers.

If you receive a pending order, please check that the ordered items are in stock, and ensure that you keep the items in stock or cancel the order if required. For some payment methods, the payment status becomes paid at the time of an order, so please ensure you keep the items in stock.

If a buyer contacts you about payment, please suggest contacting Amazon Customer Service.

Can I choose a refund method?

The refund method depends on the buyer's payment option. If the buyer paid by credit card, the refund is credited to their card. If the buyer paid with one or more of an Amazon gift card, at a convenience store, through an ATM, or with electronic money, the refund is made with an Amazon gift card and/or bank transfer. If the buyer paid with Amazon Points, the points are returned to the buyer's account.

If a buyer contacts you about a refund, please direct them to Amazon Customer Service.

Is there any change in the reports?

Even if the Convenience Store, ATM, Net Banking, or e-Money payment method is added, there is no change on the order reports and settlement reports. These reports are provided in the same format.

Can I deactivate Convenience Store Payment per SKU?

If you have products for which Convenience Store Payment cannot be applied (such as expensive products), you can deactivate the Convenience Store Payment feature for the individual SKUs.

Remove the check next to Convenience Store Payment under Optional Payment Settings on the Add a Product Page, and click the Save and Finish button. It can take about 15 minutes for the change to be reflected

Is there any change in the Listing Reports?

If you activate the Convenience Store Payment feature, "excluded payment method (optional-payment-type-exclusion)" is displayed in the last column of the Active Listings Report and the Open Listings Report.

If you deactivate the Convenience Store Payment feature for some SKUs, it will be displayed as shown below.

  • "cvs" is displayed in "excluded payment method" for the SKUs for which the Convenience Store Payment feature was deactivated.

Important Notes About How Convenience Store Payment Orders are Displayed on Order Reports

Currently, a buyer's credit card information is linked to the following columns on Order Reports; however, instead of this, shipping information specified by the buyer is displayed in these columns for Convenience Store Payment orders, as there is no buyer's credit card information linked to the order.

  • buyer-name (Buyer's name)
  • buyer-phone-number (Buyer's phone number)

There is no difficulty when the buyer's information and the shipping information are the same, but when Convenience Store Payment is selected and the buyer's information and the shipping information are different, in a case such as a gift, it may cause a problem of the shipping address being displayed as the sender.

Note: The above limitation does not apply to a case in which the payment method was changed, or when an order is split and delivered to more than one shipping address.

We are proceeding to resolve this problem, but please follow the instructions below until the issue is fixed.

Instructions, 1

  1. Check if there is a gift order on the Order Report.
  2. Check if the order is using Convenience Store Payment.

    (With Convenience Store Payment orders, normally the period between the order date and the expected delivery date is set up to be longer than standard orders, considering the time required for the buyer to pay after submitting the order.)

  3. Find the buyer's information on the Manage Orders page and contact the buyer to ask for the sender's information.
  4. Ship to the shipping address based on the information obtained from the buyer.

Instructions, 2

  1. Check if there is a gift order on the Order Report.
  2. Check if the order is using Convenience Store Payment.

    (With Convenience Store Payment orders, normally the period between the order date and the expected delivery date is set up to be longer than standard orders, considering the time required for the buyer to pay after submitting the order.)

  3. Find the buyer's information on the Manage Orders page and fill in the buyer's name as the sender in the remarks column on the delivery slip. In this case, please enter the seller's information as the ship from address.

Instructions, 3

  • If the sender's name is included in the gift message, you can use this name in the remarks column on the delivery slip.
Note: Please specify the max value (default) for the message option of the gift messaging service.

We regret the inconvenience this may cause, but thank you for your cooperation in following the above instructions. If it is difficult to follow the above instructions, you can deactivate the Convenience Store Payment feature. Information about how to deactivate the Convenience Store Payment feature is provided below.

How to Deactivate the Convenience Store Payment Feature

You can deactivate the Convenience Store Payment feature from the Charge Method section on the Seller Account Information page. Please refer to Payment Method Settings for details.

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