You can cancel any unshipped items or orders from your Manage orders page. After you cancel an item or order, Amazon will send a cancellation email to the buyer.
This help page provides information on how to cancel orders individually or in bulk. For more details, go to Order cancellations and cancellations FAQ.
For cancelling and refunding Cash on Delivery orders that are returned due to an unknown shipping address or refused delivery, go to Manage Cash on Delivery and Convenience Store Payment Orders.
You can also cancel multiple orders using one of the following techniques:
If the reason code is one of the following, the same quantity of the products as the cancelled order will be added back to your inventory.
Occasionally, you may need to cancel part of an order with multiple items and refund the items that are cancelled. If you manage your orders using inventory files, you can upload an Order Adjustment Feed. If you manage your orders using inventory files, you can upload an Order Adjustment or Partial Cancellation feed.
To cancel or refund part of a multi-item order, follow these steps:
For more details about refunds, go to Things to consider before issuing a refund and Refunds FAQ.
For more information, see Refund or Partially Cancel Orders—Order Adjustment or Partial Cancellation.
You can cancel pending orders as well as orders that have not been shipped yet.
Cancel Order Page is displayed.
Amazon will send an order cancellation e-mail to your customer.
You must communicate with buyers if the product ordered is not available to be shipped. Buyers visit the following help pages for details about canceling an order and receiving a refund. You can provide these links when you contact to a buyer as needed.