To review the status of FBA orders placed on Amazon on your Manage Orders page, click the
view FBA orders link. If you sell your inventory on Amazon using
Fulfillment by Amazon, Amazon manages your orders for you.
Payments for completed orders appear in your Payments report.
Manage Orders displays a list of all Unshipped, Pending, Shipped, and Canceled
Order details, including order ID, product
name, quantity ordered, ASIN, SKU, sales channel, fulfillment method, and billing
Shipping information, including shipping
method, payment status, and any pending actions.
Tools for managing your orders, such as
cancellations and refunds, shipping tools (purchase shipping and print packing
slips), and more. For orders fulfilled by Amazon, Amazon customer service handles
For more information on how the Manage Orders page works, see Manage Orders.
For information about how to search for and filter orders, see Search Orders.
An Amazon-fulfilled order status can be
Pending - Some of the
items in the order have not shipped. Orders may be pending because:
The order is pending while other
items are consolidated for free shipping.
The credit card payment has not been
An item in the order is out of stock.
In cases where Amazon splits the order, the status will be Pending until the
final item has shipped, even if the payment is complete.
Payment Complete - The
order has been paid for.
Multi-channel Fulfillment Orders
Multi-channel fulfillment orders are
identified as "Non-Amazon" in the Sales Channel field in the
A Multi-channel Fulfillment order status can
be one of the following:
Unfulfillable - The
order cannot be completed because the product is out of stock or the shipping address
Planning - The order
has been received.
Shipping - The order is
being packed for shipment.
Complete - The order
For more information about managing
Multi-channel Fulfillment orders, see Multi-Channel